Keep it Running
MobileCare™ Keep it Running
All the Support Services You Need to Keep Your Mobile System Running and Delivering Results
Once your mobile system is up and running, your users have come to rely on it to perform their daily tasks and your support staff is on to their next project. DecisionPoint understands that keeping these systems running is critical to your business but it is not core to your business. During the life of your mobile computing deployment you will find yourself having to answer questions like:
A mobile user called in and told me their mobile computer “stopped working”. How do I troubleshoot and resolve the issue?
My mobile software has an available desirable upgrade. How do I obtain it and deploy it?
One of my mobile computers broke, but I can’t wait days for the turnaround on repairing it. How do I get my associates back in business again quickly?
My business process has changed. Does that mean my mobile software has to change too?
MobileCare™ Keep it Running includes all the services related to equipment configuration, device replacement and the tools and knowledge needed to keep your wireless and mobile system running at its best with expert technical support to ensure that the system continues to deliver the desired results.
MobileCare™ Keep it Running Features
MobileCare™ Keep it Running is a bundled set of MobileCare™ Services that have been carefully selected to ensure that your mobile system continues to deliver the same performance that your users have come to expect with fixed annual support costs and no new hires needed. These bundled services include:
Standard Technical Phone and Email Support
DecisionPoint recognizes that not all customers have the people and tools to meet ongoing support demands. DecisionPoint Technical Support is a comprehensive service that provides 1-800 and email support for wireless networks, mobile devices and applications, with no limitation to the number of calls placed. Lock in fixed support costs for the life of your system or choose from DecisionPoint's shorter term contracts. Support is delivered during standard business hours.
Remote Device Management
Mobile Device Management enables DecisionPoint to remotely “manage” (troubleshoot, configure, and perform software updates) on a mobile device. Mobile Device Management also enables a DecisionPoint support associate to remotely troubleshoot devices and “fix” issues remotely instead of sending mobile devices in for service. Ensure fixed support costs for the life of your system or choose from DecisionPoint's shorter term contracts.
Express Depot
Businesses dependent on mobile computers can’t afford downtime waiting on units to be repaired. Ensure fixed support costs and immediate assistance for the life of your system or choose from DecisionPoint's shorter term contracts. With MobileCare™ Express Depot, there is no need to worry about downtime and inefficiency. DecisionPoint manages your device spare pool and with our mobile computer expertise we can easily keep your business on track. MobileCare™ Express Depot provides same day shipment of a replacement device that will be:
Ready for Use
Configured for Your Operation
Loaded with Your Applications
MobileCare™ Keep it Running Benefits
Reduce downtime and keep your workforce productive
Immediate assistance from experts in the field reduces the negative effect a mobile computing problem can have on your business
Fixed annual costs and no new hires needed
Reduce the costs associated with sending devices in for service
Minimize the number of on-hand spares needed
Minimize the headache and hassle associated with damaged equipment
Reduced downtime keeps valuable customers happy
Why MobileCare™ Keep it Running is Better
With Keep it Running, DecisionPoint has bundled all of the necessary support services into a single offering making it easy to keep your mobile system running at its peak. DecisionPoint’s Keep it Running outsources the critical task of mobile computing support to the experts and leaves you to focus on your core business.
Learn more about DecisionPoint's MobileCare™ Up and Running and our entire suite of MobileCare™ Support offerings.
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