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MobileARC® Maintain Keeping your mobile enterprise computing or printing system running is a key issue to getting all the benefits it can provide. That's why decisionpoint offers maintenance through various service and support agreements. If you are interested in establishing a Maintain Agreement with decisionpoint, please contact us for more information. Technical SupportHelp is only a phone call away. Decisionpoint prides itself in not only providing quality software and services, but in giving its customers reason to feel secure with telephone support available from 9:00am to 5:00pm Monday thru Friday (excluding holidays). Subscribers to decisionpoint's Technical Support Agreement will enjoy one-on-one troubleshooting over the phone with a trained technician. Any software, hardware, or networking issue will be diagnosed and fixed as quickly as possible. All calls are logged and tracked to maintain your support history.Technical Support is provided in blocks of 40 prepaid hours to be used over a one year period. Should you require Technical Support without a prepaid agreement, the standard hourly rate will apply. In that case, support will only commence once a valid purchase order is received. Technical Support does not include onsite support, application development, or consulting services. For telephone support, a 15 minute minimum call is calculated. Software MaintenanceDecisionpoint Software products are some of the best data collection, RFID and mobility solutions available on the market. Decisionpoint stands behind all their software products by continuously improving their capabilities and ease of use. Decisionpoint Software Maintenance is an annual agreement that offers free product upgrades and patches as added insurance that you always have the best possible technology available. These valued services are provided throughout the entire contract term, but it doesn't end there. Telephone support is offered during regular business hours, 9:00am to 5:00pm Monday thru Friday (excluding holidays). Other programs are also available.Software Maintenance is available for all of our software products. Decisionpoint Software Maintenance Agreements must be renewed annually to receive product upgrades and patches. If there's a lapse in the Maintenance Agreement, the software must be re-purchased to receive the current release. Manufacturer MaintenanceManufacturer Maintenance Agreements from reputable manufacturers are offered to you through decisionpoint. These agreements are specific to hardware and software products purchased through decisionpoint, and are typically sold in 1-3 year terms. They provide numerous benefits to your company, as they protect you from defects due to normal wear and tear - with some vendors even offering abuse coverage. The manufacturer's maintenance program also enables you to budget for service and support without many of the individual time and materials charges necessary when units are not covered under a contract. In addition, turnaround repair time is usually faster when you subscribe to a maintenance agreement. An agreement of this kind may also be purchased in conjunction with decisionpoint Depot Services. If you have a current Maintain Agreement and would like to log a Support or Service Request, please select from these options: West Coast Service Request (formerly Creative Concepts Software Support Center)
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