The saying “a picture is worth a thousand words” can’t be more true than when it comes to image capture in mobility applications.  Mobile computers equipped with high-resolution cameras are bringing a new level of accountability and accuracy to mobile workers in a variety of fields.  Typical benefits provided by image capture include:

• Proof of Delivery - delivery workers can take photos of expensive items to prove that they were delivered without damage
• Proof of Completion - service workers can take photos of finished work for proof that a repair was completed
• Damage Recording - if an asset is damaged in transit a damage report can be filed complete with an image while out in the field
• Electronic Documentation - workers can replace paper based processes with electronic documentation, such as image capture of bills of lading.

Image capture enables transportation, field service and government workers to improve productivity with a simple click.  Download the Motorola white paper to learn more about leveraging image capture in mobile applications.

For more information about how mobile computers equipped with high-resolution cameras can help your business improve productivity and increase efficiency contact DecisionPoint Systems, Inc.

Social networking is the rage.  Not a day goes by without the mention of Facebook, Twitter or LinkedIn.  What can we learn from the millions of people leveraging these technologies to get in touch, stay in touch and find new opportunities? 
 
Well, first we learn that connecting with people and sharing information is a fundamental human need.  From a historic perspective these new technologies promote communication and in many respects are no different from their predecessor technologies such as the teletype, telephone and e-mail.  The advantage that these newer technologies offer is quicker access to a much larger group of people and support for multiple types of digital communication. 
 
How does this relate to the mobile worker?  Well first of all, I am not suggesting that providing a mobile worker with Facebook or LinkedIn on his mobile phone will increase his/her productivity.  However, what I am suggesting is that improving the delivery of information to and between mobile workers and the enterprise will improve productivity and that there are a number of tools and technologies currently available to help.   Technologies such as Push-to-Talk voice communication, mobile e-mail and messaging alerts enable mobile workers to be updated in real time.  Additionally, technologies such as GPS tracking and Geofencing ensure that the enterprise has real time awareness of the locations of its mobile workers and assets thus providing the ability to deploy the most cost effective resources to a location.  Finally, with the advent of high resolution displays and high speed wireless networks, mobile workers now have access to detailed information such as schematics that until recently was not possible.  If you have a mobile workforce, it is important to ask the question: Are my mobile workers disconnected and working on their own? If so, how can you leverage technology to connect them and leverage the strength found in numbers?

Let’s Get Mobile! Contact DecisionPoint Systems, Inc. to learn more about the technologies that will keep your mobile workforce connected.

Motorola has just announced the official release of the MC55 Magnetic Stripe Reader (MSR) accessory.  In the  July 3rd post we announced the expansion of the MC55 accessory line to include a MSR and went over its features and the benefits it can provide.  Well now it’s officially here!  This newest accessory is the perfect addition for a mobile workforce that requires the ability to process payments and other transactions while out in the field.  Download the Datasheet for more information about the MC55.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for more information about the MC55 MSR accessory.

In our Oct. 21st post we took a closer look at the MobileCare™ offering Device Management.  Today I’d like to provide more information about another component of the MobileCare™ support services suite- Software Support.

Software Support provides ongoing support for custom DecisionPoint applications and ensures that applications function flawlessly and that any problems are resolved quickly.  An annual Software Support contract provides:

• All bug fixes for custom DecisionPoint applications
• Immediate access to the experts at DecisionPoint for help

Software Support will also ensure that your custom application continues to function at its peak when your mobile solution experiences changes or updates.  Download the MobileCare™ Software Support Datasheet and Press Release for more information about this new offering.

Let’s Get Mobile! Contact DecisionPoint Systems, Inc. to learn more about how MobileCare™ Support services can keep your mobile enterprise functioning flawlessly.

In our July 21st post we went over the features of Motorola’s MC75 Worldwide Enterprise Digital Assistant.  Today we’re going to look at how these versatile features can improve field service operations.  The MC75 supplies field workers with the features they need right at their fingertips, which will:

• Increase efficiency
• Eliminate paperwork
• Increase customer satisfaction

The following video from Motorola showcases the many MC75 features that will help improve on-site customer service and allow your mobile workforce to easily get the job done.

Download the Spec Sheet for more information about the Motorola MC75 Worldwide Enterprise Digital Assistant.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for more information about the MC75 and mobile field service solutions that can help your business improve customer service and reduce expenses.

Proof of delivery solutions that leverage mobile devices can help your business maximize productivity and realize improvements in delivery tracking and overall reporting.  DecisionPoint’s select software partner Global Bay offers a Proof of Delivery solution that can help your mobile business realize these benefits and many more.

GBmobile Proof of Delivery combines an easy-to-use mobile interface for field workers with a feature rich back-end web management system.  With GBmobile Proof of Delivery you can easily stay connected to your mobile workforce and utilize mobile devices to schedule, dispatch, track and complete deliveries.   Your workforce will gain access to the following features via their handheld mobile computers:

• View schedules
• Accept/reject pickups
• Real-time schedule updates
• Scan packages
• Photo capture
• GPS and routing
• Pickup/delivery completion
• Signature capture

By enabling real-time proof of delivery GBmobile will minimize human error, increase accuracy and improve productivity.

Let’s get mobile!  Contact DecisionPoint Systems, Inc. for more information about how GBmobile Proof of Delivery can help you achieve improvements in delivery and logistics.

The adage that “the older we get, the faster time passes” came to mind the other day as I entered a local mass merchandise store.  It was October 2nd and right next to the Halloween section of candy and scary costumes was a large display of Christmas ornaments, ribbons and plastic trees.   At that moment it occurred to me that getting older was not the issue, but rather society is pressing more and more into each day such that we are able to purchase items today for special events to be held months from now.  Okay, I know that in this case “society” is really retailers. But for the sake of the article play along, as I am certain you have your own examples of how we embrace things that accelerate an outcome for unknown reasons.
 
Consider this:

• Email was not fast enough so…
• Along comes instant messages, which weren’t fast enough so…
• Along comes text messages, which do not include enough folks so…
• Along comes Twitter

The point is that even though technology has helped to both shrink the size of the world and make it spin “faster”, the truth is that it is our own human nature that wants to get done today what can be done tomorrow.  This blog entry serves as a simple example. Even as I write it now, it is not even due to be published for two more weeks.

Cell phones, mobile computers and wireless networks are not a passing fad. They are here to stay and being enhanced every day.  DecisionPoint Systems is loaded with folks who understand all of this as well as the tools and technologies to help you keep up as “time passes faster”.

If you would like some help on how to leverage these concepts to keep up with your busy world, contact us today at DecisionPoint Systems, Inc.

In the Sept. 24th post we announced the launch of DecisionPoint’s MobileCare™ support services program.    One component of this new suite is MobileCare™ Device Management.  This new offering helps DecisionPoint customers minimize any potential downtime on their mobile devices by delivering end-user help services via remote control.

Device Management is deployed as Software-as-a-Service (SaaS) and coupled with live support from experienced DecisionPoint personnel.  With the ability to remotely manage devices as though they were right in hand the experts at DecisionPoint can:

• Troubleshoot problems
• Provide software updates
• Provide security updates
• Remotely disable lost or stolen devices
• Re-configure corrupted mobile devices

All while your workforce is out in the field.  DecisionPoint will take the complexity out of managing your mobile devices and leave you to focus on what you do best: running your business.

Over the next few weeks we’ll take a closer look at all of the MobileCare™ offerings, including: Express Depot, Technical Support and Software Support.

For more information about MobileCare™ Device Management you can Download the Datasheet and Press Release.

Contact DecisionPoint Systems, Inc. to learn more about MobileCare Support Services.

Motorola’s Mobility Services Platform (MSP3) is a comprehensive centralized deployment and device management solution.  MSP3 can be used from virtually any location to automatically stage and provision mobile devices, update the software on deployed devices and easily troubleshoot user problems regardless of where the devices are located. 

MSP3 has an intuitive Web-based interface.  Its 3-tier distributed architecture using IP communication enables it to support up to 100,000 mobile devices distributed across 2,000 relay servers located in around the world. MSP3 is offered in three modular editions: deployment, software management, and asset tracking and device support.  MSP enables customers to be up and running right out of the box and ensures mobile devices are always loaded with the most current software.  With remote device management, mobile workers can focus on their jobs rather than troubleshooting mobile computer issues.

MSP3 is network and carrier agnostic.

 Let’s get mobile!  Contact DecisionPoint Systems, Inc. to learn more about Motorola’s Mobility Services Platform (MSP3).

Motorola Enterprise Mobility Services is designed to bring Motorola customers high quality support and repair. Comprehensive coverage is included as part of a standard contract.

This video gives you a behind the scenes peek at Motorola’s  impressive in-house Enterprise Mobility Services infrastructure.  

Contact DecisionPoint Systems, Inc. to learn more about DecisionPont’s MobileCare™ Support including manufacturer support agreements.