Increase service calls completed.  Like everyone these days you want to do more with less. As a field service company, that can mean completing more service calls with the same number of technicians.
 
By implementing a complete field service solution, HVAC field technicians will:

• Increase the number of orders completed in a day
• Improve customer satisfaction
• Reduce human error

Adding mobile printing applications also increases efficiency by providing service estimates, sales orders, delivery confirmations, invoices and receipts while out in the field.

Click Here to learn more about solutions designed for HVAC field technicians.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for more information about field service solutions.

Today’s fast paced business world requires smarter, faster and more secure communication.  Instant two-way communication improves productivity and provides superior customer service.  Business two-way radios are designed for retail, manufacturing and warehouse environments and allow employees to instantly, easily and discreetly communicate in the workplace.

DecisionPoint offers a variety of Motorola Business Two-Way Radio models that provide instant two-way communication at the push of a button.  From daily use in retail environments, to withstanding daily industrial use and abuse, DecisionPoint has the model for your business.  For more information about specific benefits that two-way radios can provide and the industries they’re designed for, visit DecisionPoint’s Two-Way Radio page.  Click Here to learn more about what makes Motorola Business Two-Way Radios #1 in many markets.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for more information about instant two-way communication and what it can do for your business.

In our Sept. 16th post we announced the release of the Motorola MC9500 industrial-class mobile computer.  We provided information about key features, but many of you may want to know more.  To learn more about the newest addition to the MC9000 family you can Download the Datasheet.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for more information about the MC9500.

DecisionPoint offers solutions for many different industries that include hardware, software and professional services.  Over the next few weeks I’ll be providing success stories from different industries that chose DecisionPoint solutions.  The following brief summary describes a solution that DecisionPoint provided a proof of delivery and yard management company.

Company Profile

Leading provider of portable storage and office units.  They market, service and distribute 270,000 units through company-owned branch locations in U.S., Canada, the UK and The Netherlands with over 2,100 employees.  The customer required a solution to maintain their inventory and manage their large workforce.

Solution Details

• 1,000 Motorola MC75 Handhelds that included: dynamic dispatch, asset tracking with embedded GPS, industrial turn-by-turn directions and breadcrumbing, proof-of-delivery with signature capture
• 750 Zebra mobile printers (receipt and report)
• 250 Zebra table top printers

This total solution increased productivity, efficiency and customer satisfaction.  Looking for these same benefits for your proof of delivery or yard management business?

Contact DecisionPoint Systems, Inc. for more information about enterprise mobility solutions.  Also, look for future posts featuring success stories from different industries.

In our Nov. 6th post we went over the features of Agilis Systems’ SmartLOCATE GPS tracking software.  Now let’s take a quick look at exactly what a GPS tracking solution can do for you:

• Reduced Expenses:  Complete more deliveries, service calls or visits per day
• Monitor driver performance confirming stop sequence, route taken and stop duration
• Eliminate / reduce unauthorized vehicle use
• Automate time entry / eliminate manual errors and data entry expense
• Timely vehicle maintenance
• Monitor speeding
• Automatic and accurate mileage capture
• Generate Stop Reports of more deliveries, service calls or visits completed by each driver
• Improved communications between office and field workers with included messaging

… all for less than 7 cents per hour per field worker.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for more information about GPS tracking solutions.

Implementing mobile applications in field service operations offers a quick and easy way to realize Return on Investment (ROI).  Examples from DecisionPoint customers include:

• Reduce mean time to repair by 28%
• Increase service profitability by 27%
• Improve SLA compliance by 23%
• Increase average number of work orders completed per technician by 22%
• Increase first call resolution rate by 21%

You can read more about how four companies realized ROI by implementing mobile printers in our Oct. 9th post.  Also check out our ROI calculators to provide an estimated ROI for Proof of Delivery solutions.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for more information about mobile applications designed for field service.

Deploying mobile computers yourself can be expensive and time-consuming.  Manually loading each mobile device with the correct network and device settings and software can easily take hours.  The more mobile computers you deploy, the greater the risk of errors and skipped steps.  You’ve probably heard the saying “You don’t know what you don’t know!”  If you don’t know about a firmware or operating system update, how can you know to apply it?  The same goes for knowing how to configure your mobile devices for optimal performance.  The best way to ensure a trouble-free out-of-the-box experience is by relying on mobility experts.  Provisioning a mobile computer typically includes:

• Loading the latest firmware, operating system and device drivers
• Carrier activation
• Customizing dozens of settings
• Installation of application software
• Installation of supporting software and utilities
• Installation of device management software
• Limiting access to only approved applications and settings

By relying on mobility experts you can free up hundreds of hours and eliminate the risk of configuration errors.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for more information about device provisioning.

The courier industry is an integral part of the economy and provides the last minute delivery and supply that has become our nature.  Many industries rely on same day or less than 24-hours delivery for vital supplies or sensitive items.  Delivery of important documents and packages is what distinguishes courier services from other types of delivery services.  For this reason, courier workers require a mobile solution they can rely on to satisfy their customers.

X Mobile from CXT Software combines real-time data capture with transmit features necessary for today’s demanding delivery customers in a simple, wireless application.  X Mobile is a Java-based mobile application that can be installed on many mobile devices, giving companies several hardware options from Java-enabled mobile phones to mobile PDA devices on any mobile network.  X Mobile features include:

• Two-way communication to confirm jobs, pickup and proof of delivery
• Download entire route manifest to a driver’s mobile device
• Real-time signature capture
• Scan and track bar codes in real-time
• GPS

Download the DecisionPoint and CXT Software Datasheet to learn about DecisionPoint solutions that combine X Mobile and the powerful Motorola MC55.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for more information about solutions, hardware and software designed for the courier industry.

In the past we’ve discussed certain mobile devices and the specific field mobility applications that they’re designed for.  Today I’d like to duck indoors and provide more information about the Motorola MC70 and why it’s a perfect fit for the healthcare industry.

With the increasing need for accurate reporting and tracking within a healthcare environment, many hospitals are providing their workers with mobile computers to elevate patient care and facilitate compliance with government regulations.  The MC70 mobile computer is designed to withstand the demanding healthcare environment and will minimize paperwork and human error.  The following video from Motorola shows how the MC70 can facilitate bed side dosage administration and provides everything workers need to increase productivity and accuracy.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for more information about the Motorola MC70 and other solutions for the healthcare industry.

Optimizing customer deliveries is critical for Direct Store Delivery (DSD) providers.  Employing a proven enterprise solution for your mobile sales force will increase accuracy, productivity and customer satisfaction.  MiTEzSales Mobile is MiT Systems’ flagship Sales Force Automation software designed for use by mobile sales representatives in the DSD Industry.  MiT EzSales Mobile offers a suite of applications:

Pre-Order Sales- Pre-sales representatives use MiTEzSales Mobile to write up orders that will be delivered by a driver on a future day. Sales and inventory history is available to provide accurate up to date information, discounted items are flagged, promotions schedules are available, and close to code items can be highlighted giving the sales rep all the information they need for improved order writing.

Driver Sales- MiTEzSales Mobile provides an easy and accurate means for on-site order fulfillment. Historic sales and inventory data is displayed, promoted or discounted items are flagged and promotion schedules are available, providing all the information the driver/sales person needs to develop the right order.

Delivery / DEX- Delivery personnel are able to manage and perform all route functions from the mobile device.  Specific deliveries are selected from the complete delivery schedule, truck inventory can be tracked and verified; all invoice transactions and adjustments are performed on the device; accounts receivable, collections, and payments are made; credit and debit memos can be issued (if authorized); signature capture and on-site portable printing allow delivery personnel to provide a complete transaction record for the customer.
 
MiTEzSales Mobile software can be loaded onto a Motorola MC35, MC70, or MC 9000 series handheld wireless device and used in combination with a Zebra RW 420, RW 220, or MZ 320 portable printer to provide a mobile solution designed for DSD.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for more information about MiTEzSales Mobile software and solutions designed for the DSD industry.