If a problem arises with a mobile device while it’s out in the field it is critical that it is resolved quickly so your workforce can remain productive. Remote Help Desk allows a Help Desk operator to directly connect to a mobile device to troubleshoot and solve problems. CloudSync is a web-based management system hosted by DecisionPoint that provides Remote Help Desk support.
Features include:
- Ability to take “full” control of the device remotely
- Remotely stop processes
- Take screen shots
- Synchronize the device with the server
- Install applications
- Uninstall applications
- Explore the files and folders on the device
With Remote Help Desk you can support your mobile workforce and quickly solve problems remotely.
Let’s Get Mobile! Contact DecisionPoint Systems, Inc. to learn more about Remote Help Desk and other Device Management Solutions.