How do mobile solutions improve field service productivity? First consider the following questions from a Zebra Technologies White Paper on the subject:
- How much time do field service technicians spend filling out work order records and preparing invoices?
- How much money does your organization spend annually on preprinted forms?
- Are service parts inventory records accurate? Do inaccuracies cause problems in the field? What happens in the office when handwritten work orders and invoices are not legible?
- How much time do employees spend on data entry, both in the field and in the office?
- How often do customers call about billing disputes?
- How long does it typically take to resolve these questions? Which departments are involved?
- Can workers easily change dispatching and job priorities throughout the day?
- How would operations benefit if technicians could complete more calls per day?
- How do customers rate the organization’s service?
With a mobile solution you’ll save time, improve accuracy, reduce operating expenses and increase customer satisfaction. Download the entire Zebra White Paper “Improve Field Service Productivity and Cost-Effectiveness with Mobility Technology” to learn more.
Let’s Get Mobile! Contact DecisionPoint Systems, Inc. for more information about MobileArc™ Field Services Solutions.