During the 23rd MCAA Annual Meeting couriers from across the United States joined to share their good ideas during focus groups. Here are a few of the good ideas that were mentioned during the show and in the MCAA blog:
- Reduce costs by moving customers to electronic billing and online order entries
- Reduce the use of paper with bar code scanners, even for those customers who are wedded to paper. One participant spoke about a customer that used to insist they use their own forms. Gradually, they’ve even been able to switch them over to scanners.
- With signature capture, customers can see the signature right on their mobile devices. It also helps you build efficiencies by getting true measures of performance.
Let’s Get Mobile! Contact DecisionPoint Systems, Inc. if you’re interested in learning more about mobile courier solutions that incorporate these good ideas.