In our June 1st post I provided information about the importance of assigning field technicians to service requests with the right skills and inventory. It is also critical that your field technicians meet on-site service response times to keep customers satisfied. Turn-by-turn directions and route optimization ensure that your field techs arrive at the correct location—at the correct time. Optimizing routes and providing access to turn-by-turn directions enables service organizations to:
- Increase workforce productivity
- Reduce overtime costs
- Decrease total service costs
- Increase overall service profitability
You’ll also improve customer satisfaction and reduce fuel costs with a mobile field service solution that optimizes routes and ensures your technicians arrive at the customer site as efficiently as possible.
Let’s Get Mobile! Contact DecisionPoint Systems, Inc. for additional information about mobile solutions that feature turn-by-turn directions and route optimization.