Your field service technicians are responsible for more than just repairs. While they may not be traditional sales people, your customers consider them trusted advisors. Mobile field service solutions provide big opportunities to increase revenue by empowering field technicians and providing them with access to customer and service history. Alerting technicians to performance trends raises the potential for up-sell or cross-sell opportunities. A simple screen listing of appropriate services and products for each customer can be viewed on a mobile device to immediately extend an expiring warranty or service contract, upgrade services and cross-sell related products. There is no need to tell a customer that they need to contact customer service, it can all be taken care of during the service call.
Citation revenue is an important part of every city’s budget, yet each year illegible handwriting or technical errors cause large numbers of tickets to be dismissed. Automating the citation process virtually eliminates errors caused by illegible handwriting and data entry mistakes and increases revenue. With a handheld mobile computer, public safety officers can simply scan the bar code or swipe the magnetic stripe on the back of a driver’s license to auto-populate fields within an electronic citation form. Drop down menus for various violations and vehicle information completes the process. Adding a mobile printer also enables quick and accurate printing of the completed ticket at the time of violation.
Eliminating paperwork and data entry in multiple reporting systems reduces the chance of costly errors and provides these additional benefits:
- Increases citation revenue
- Reduces citation payment cycle time
- Eliminates the costs of processing paper citations
- Increases officer efficiency, allowing them to spend more time on patrol
Let’s Get Mobile! Contact DecisionPoint Systems, Inc. for additional information about electronic citation solutions.
Staying connected with consumers is important to increase loyalty and remain competitive. A new trend in kiosk solutions is helping retailers connect communications customers receive on smartphones outside of the store to their in-store experience. Wireless kiosks can connect to outside promotions such as mobile coupons and customers are directed to in-store kiosks to validate the code and coupons are quickly printed for use at the checkout. Wireless connectivity helps manage promotions by integrating with back office systems and can tie into inventory levels. Based on the type of promotion a customer receives outside of the store, kiosks can also provide additional advertisements and up-sell opportunities for related items.
Let’s Get Mobile! Contact DecisionPoint Systems, Inc. for additional information about kiosk solutions that increase customer loyalty.
In our June 1st post I provided information about the importance of assigning field technicians to service requests with the right skills and inventory. It is also critical that your field technicians meet on-site service response times to keep customers satisfied. Turn-by-turn directions and route optimization ensure that your field techs arrive at the correct location—at the correct time. Optimizing routes and providing access to turn-by-turn directions enables service organizations to:
- Increase workforce productivity
- Reduce overtime costs
- Decrease total service costs
- Increase overall service profitability
You’ll also improve customer satisfaction and reduce fuel costs with a mobile field service solution that optimizes routes and ensures your technicians arrive at the customer site as efficiently as possible.
In our June 7th post I provided information about 2D bar code imagers used for tracking equipment in healthcare facilities. 2D bar code imagers also provide numerous benefits when utilized for other healthcare applications such as pharmacy POS. With the ability to scan standard paper bar codes, as well as mobile bar codes from smartphone displays, the DS4208 imager helps businesses support the technology that so many consumers are embracing. Check out this great video from Motorola that features the DS4208 imager to see how it is driving efficiency and customer satisfaction in a variety of industries, including:
Let’s Get Mobile! Contact DecisionPoint Systems, Inc. to learn more about the DS4208 handheld 2D imager.
I’m sure most of you are aware that passports are now issued with RFID chips to improve security and reduce tampering or forgery. RFID technology enhances security for a variety of industries. RFID-based smart cards restrict and permit access on a card by card basis and are more secure than standard cards. RFID access cards only need to be placed within a reasonable distance of a RFID reader rather than swiped and are more secure than magnetic stripes because they’re embedded with anti-cloning technology.
RFID tags also enhance the security of assets being moved within a location. Items that are restricted to certain areas and cannot be moved beyond preset boundaries such as rooms or doorways are tagged and security is notified immediately of any violations. Additionally, any asset that was moved to an unauthorized area can be easily tracked and located.
Let’s Get Mobile! Contact DecisionPoint Systems, Inc. for additional information about RFID solutions that enhance security.
Selecting the right print resolution for your bar code application needs is critical. There is a lot to consider when deciding between 203, 300 or 600–dpi (dots per inch). This video from Zebra highlights the key considerations when selecting a printer resolution and provides guidelines and examples to help you make this important decision.
It’s also important to have the most up-to-date printer technology. With the GO Zebra11 Trade-In Program you can receive up to $500 cash back when you purchase an eligible new Zebra printer and trade in any thermal bar code or card printer from Zebra or a competitor. Contact DecisionPoint to learn more about this refreshed program.
Let’s Get Mobile! Contact DecisionPoint Systems, Inc. for additional information about Zebra bar code printers.
Surgical tools are expensive and making sure all equipment is accounted for throughout regulatory sterilization and re-kitting is critical to healthcare facilities. Marking metal tools with a Direct Part Mark (DPM) speeds up the process of re-kitting and reduces human error. Digital imagers capable of reading 2D Direct Part Marks enable healthcare facilities to:
- Easily track expensive equipment
- Ensure tools are properly sterilized
- Ensure tools are returned to the correct surgical kits
- Increase patient safety
In our May 26th post, I included a great video from Datamax O’Neil that showcases the RL4 rugged mobile printer. Rugged mobile label printers like the RL4 are ideal for warehouses because they increase efficiency and reduce errors while withstanding harsh conditions. Typical warehouse processes that can be improved with mobile printing include:
- Receiving-printing labels at the point of receiving eliminates trips back and forth to a stationary printer. This reduces errors and ensures that 100% of incoming items are labeled.
- Putaway-integrated solutions that involve mobile printers, mobile computers and wireless networks enable employees to enter label requests, update inventory and receive information to print appropriate labels via the handheld device and mobile printer.
- Picking-printing bar code labels at the point of picking speeds up the sorting of items for shipment.
As promised in my post yesterday, today I’m providing a great video from Motorola Solutions that showcases the MT2000 Series. See how the MT2000 Series can streamline operations in warehouses with fast and flexible data capture and the ability to run simple applications.
Let’s Get Mobile! Contact DecisionPoint Systems, Inc. for additional information about the MT2000 Series.