Guest Author: Paul Dorado
According to “The Real-Time Service Enterprise: Leveraging Remote Connectivity to Drive Service Performance,” a research report by Aberdeen Group, the primary drivers for remote asset connectivity are:
- Customer demand for improved service
- Reducing costs
- Increasing productivity and efficiency
- Need for increased service revenues
Many smaller companies are now utilizing remote connectivity and M2M technology to provide faster issue resolution for customers. According to the report, the falling cost of wireless data service and cloud-based solutions is driving growth in this sector. In fact, 80% of survey respondents had some sort of link to serviceable assets in the field. This is significant growth for what used to be a niche application utilized for high-value assets like medical devices.
Let’s Get Mobile! Contact DecisionPoint Systems, Inc. to learn how you can leverage asset connectivity to improve your business processes.