We talk a lot about the operational improvements businesses realize when deploying mobile computing systems, but mobility also improves customer satisfaction.  Keeping customers happy is critical for success and mobile solutions enable you to increase convenience and provide exceptional service.  How are businesses utilizing mobile technology to better serve customers?

1. GPS fleet tracking ensures you’re optimizing your resources so field workers arrive on time for service calls.
2. Mobile payment at the point of service makes it easier for customers to pay with debit and credit cards and mobile printers provide on-site receipt printing to complete the transaction.
3. Optimizing schedules and tracking mobile inventory ensures that field workers with the right skill level are sent to jobs with all the parts they need.

With a mobile field service solution your customers will receive service in a timely manner, have the convenience of payment the way they want and repeat trips can be eliminated so you fix issues during the first visit.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for additional information about end-to-end mobile solutions that increase customer satisfaction.

In our Aug. 1st post I provided a brief introduction of the soon-to-be-released Panasonic enterprise-grade Toughbook Android tablet.  Panasonic recently launched a microsite for this much anticipated mobile computing device.  The Toughbook Android Tablet microsite provides information about device specs, product news and various solution applications such as:

• Field Sales
• Hospitality
• Retail
• Government
• Healthcare

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for additional information about Panasonic Toughbook tablets.

Through its nationwide direct store delivery (DSD) system, Bridgford Foods delivers, stocks, and replenishes microwaveable sandwiches, luncheon meats, pepperoni, sausage, beef jerky, and baked goods to thousands of retail stores in all 50 states.  When Bridgford Foods upgraded to Datamax O’Neil microFlash 4te printers they increased employee productivity and reduced service and material costs. 

Download the Datamax O’Neil case study to learn more about the challenges the company faced and how DecisionPoint Systems worked with Bridgford Foods to deploy Datamax-O’Neil’s microFlash 4te printers to solve their problem comprehensively.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for additional information about our end-to-end mobile solutions for Direct Store Delivery.

DecisionPoint Systems recently announced the latest release of the Grapevine-Push-to-Talk Blackberry client.  Version 1.10 features the following new enhancements:

• Vibration notification options
• ‘Over’ beep to indicate finished talking and listening for reply
• Support for separate Wi-Fi and mobile network settings

The Grapevine Blackberry client fulfills the needs of customers requiring instant communications between field workers equipped with rugged Windows Mobile devices and managers with consumer devices.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for additional information about Grapevine Push-to-Talk software.

Adding mobile printers to your DSD operations enables you to increase productivity and efficiency which results in additional sales and merchandising opportunities.  Check out this video from DecisionPoint’s partner Zebra Technologies to see how easy it can be to drive efficiency in your DSD operations.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. to learn more about our MobileArc Direct Store Delivery solutions.

DecisionPoint Systems is pleased to announce the latest release of the Grapevine Push-to-Talk Android client.  Grapevine Push-to-Talk Android v1.14 features several new enhancements including:

• Full voice history
• Automatically change status to ‘Busy’ when phone call is active
• Added option to view users connected to a channel
• Added auto-launch option when phone boots
• Added vibration notification options
• Added ‘Over’ beep to indicate finished talking and listening for reply
• Added option to set alerts volume
• Support Bluetooth headsets (may not work on all phones)
• Support headset buttons when the screen is locked and the app is in the foreground
• Support separate settings for Wi-Fi and mobile network

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. to learn more about Grapevine Push-to-Talk software.

DecisionPoint and TotalMobile would like to invite you to attend a FREE 30 minute webinar to learn how easy it is to increase productivity and efficiency with a mobile field service solution.  Register today for “How Mobility Drives Productivity for Maintenance and Repairs.”  Space is limited so register today!

Date: Tuesday, October 4th
Time: 2:00pm – 2:30pm EST

Can’t make it?  Still register and we’ll send you a recorded version after the webinar.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. to learn more about mobile field service solutions that improve workforce productivity.

Facilities management encompasses a wide range of functions to ensure that commercial and institutional buildings are functional and safe.  Keeping track of work orders, inspections and assets can become quite cumbersome when done manually.  Mobile and wireless technologies improve facility management operations by enabling the accurate tracking of work orders, inspections and assets in real-time.  Mobility extends crucial job specific information to mobile workforces and keeps them connected to back office data while on-the-go.  Mobile workers can access:

• Tasks
• Job information
• Inventory status
• Material management
• Maintenance procedures and repair manuals

And much more!

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. to learn more about mobile solutions for facilities management.

In a previous post I provided information about how vehicle telematics enables the effective management of fleets.  In addition to reducing fuel consumption and tracking vehicle maintenance to save fleets money, telematics is also being used to reduce costly insurance premiums.  I recently read an interesting post on the SmartVan that stated “some telematics companies are working in tandem with insurance companies to produce detailed analytical driving behavior reports that can be used to customize insurance policies for consumers and commercial fleets.”

Fleet Management Solutions with vehicle telematics provide detailed driver information that can be used as proof of good driving.  Driving patterns, speed, hard braking and more is captured in real-time and can be used to reward safe fleets with discounted premiums.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. to learn more about Fleet Management Solutions.

Yesterday DecisionPoint Systems announced the release of the much anticipated Grapevine Push-to-Talk client for the Android operating system.  Grapevine Push-to-Talk is a cloud-based, worry-free Software as a Service (SaaS) product. There are no servers to set up and maintain, just improved communications.

The new Grapevine Android client builds on the success of the Windows Mobile client that DecisionPoint announced in February 2011 and the Blackberry client that was announced in August 2011. The Android client is interoperable with the Windows Mobile and Blackberry clients. This fulfills the needs of customers requiring instant communications between field workers equipped with rugged Windows Mobile devices and managers with consumer devices.

For more information read the entire press release here or download a copy here.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. to learn more about Grapevine Push-to-Talk.