Companies with field-based workforces and drivers who’re always on-the-go need a solution to keep their mobile devices charged throughout the day while also ensuring driver safety.  DecisionPoint offers a variety of mounting options to securely install your mobile device within easy reach from the driver’s seat.  Our charging holders keep devices fully charged when not in use so you can maintain mobility all day long.

DecisionPoint can supply you with vehicle-specific mounting solutions designed for your particular device and they can be installed in minutes.  A perfect solution for field service vehicles and courier fleets, in-vehicle charging and mounting solutions easily increase the safety and productivity of your mobile workforce.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. to learn more about in-vehicle charger and mounting solutions.

According to the Aberdeen Group, companies with best-in-class field service operations complete about 8% more work orders per day than average performers and are 2.5% more profitable.  Mobile field service solutions that include automation and mobile payment applications help businesses achieve these results by:

• Providing faster cash turns with payment processing in the field
• Improving customer satisfaction with real-time access to detailed information
• Increasing employee productivity

With a DecisionPoint Mobile Field Services Solution you’ll receive the right device, the right software and the right support to get you the greatest return on your investment.

Download the Motorola Survival Guide: Implementing a Mobile Field Service Solution with Mobile Payment for additional information about the benefits of automating your field service operations.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. to learn more about our MobileArc Field Services Solutions and mobile payment solutions.

How do mobile solutions improve field service productivity?  First consider the following questions from a Zebra Technologies White Paper on the subject:

• How much time do field service technicians spend filling out work order records and preparing invoices?
• How much money does your organization spend annually on preprinted forms?
• Are service parts inventory records accurate? Do inaccuracies cause problems in the field? What happens in the office when handwritten work orders and invoices are not legible?
• How much time do employees spend on data entry, both in the field and in the office?
• How often do customers call about billing disputes?
• How long does it typically take to resolve these questions? Which departments are involved?
• Can workers easily change dispatching and job priorities throughout the day?
• How would operations benefit if technicians could complete more calls per day?
• How do customers rate the organization’s service?

With a mobile solution you’ll save time, improve accuracy, reduce operating expenses and increase customer satisfaction.  Download the entire Zebra White Paper “Improve Field Service Productivity and Cost-Effectiveness with Mobility Technology” to learn more.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for more information about MobileArc™ Field Services Solutions.

DecisionPoint understands that field service technicians need real-time information in the field to efficiently and accurately complete their jobs.  That’s why MobileArc™ Field Services Solutions provide your mobile workforce with all the tools they need at their fingertips while keeping them connected to the back office.  The following success story provides more information about a DecisionPoint field services solution that helped one company realize the benefits of real-time information.

Customer Profile

Leading provider of lottery-based gaming systems

Solution Details

Deployed approximately 300 Motorola MC75 handhelds running an Astea field service application and a custom APN.

Work orders are wirelessly dispatched to service technicians for:

• New gaming equipment installations
• Change of equipment
• Repairs

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. to learn more about our mobile field services solutions.

Increasing the flexibility of workers is easy with mobile printing solutions form DecisionPoint.  Watch the DecisionPoint and Zebra partner video below to learn how mobile printing increases flexibility by enabling the printing of price tags, invoices and receipts from anywhere at anytime.  Mobile printing offers a quick and convenient solution to increase your cost savings and reduce man hours.

Let’s Get Mobile! Contact DecisionPoint Systems, Inc. for more information about mobile printing solutions.

Increase service calls completed.  Like everyone these days you want to do more with less. As a field service company, that can mean completing more service calls with the same number of technicians.
 
By implementing a complete field service solution, HVAC field technicians will:

• Increase the number of orders completed in a day
• Improve customer satisfaction
• Reduce human error

Adding mobile printing applications also increases efficiency by providing service estimates, sales orders, delivery confirmations, invoices and receipts while out in the field.

Click Here to learn more about solutions designed for HVAC field technicians.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for more information about field service solutions.

In our Nov. 6th post we went over the features of Agilis Systems’ SmartLOCATE GPS tracking software.  Now let’s take a quick look at exactly what a GPS tracking solution can do for you:

• Reduced Expenses:  Complete more deliveries, service calls or visits per day
• Monitor driver performance confirming stop sequence, route taken and stop duration
• Eliminate / reduce unauthorized vehicle use
• Automate time entry / eliminate manual errors and data entry expense
• Timely vehicle maintenance
• Monitor speeding
• Automatic and accurate mileage capture
• Generate Stop Reports of more deliveries, service calls or visits completed by each driver
• Improved communications between office and field workers with included messaging

… all for less than 7 cents per hour per field worker.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for more information about GPS tracking solutions.

The Datamax-O’Neil PrintPAD is an integrated printing system that combines your mobile computer and printer in an easy-to-carry all-in-one device.   The PrintPAD conveniently and securely holds your mobile device, communicates with your mobile printer and both can be charged from a single device.   The PrintPAD is designed for field service and DSD environments and allows mobile workers to:

• Print receipts
• Print work orders
• Print invoices
• Process payments in the field

This simplifies operations and also saves your business money on additional accessories.  The following video provides more information about the features and benefits that the PrintPAD offers.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for more information about PrintPAD and mobile printing solutions.

Motorola has just announced the official release of the MC55 Magnetic Stripe Reader (MSR) accessory.  In the  July 3rd post we announced the expansion of the MC55 accessory line to include a MSR and went over its features and the benefits it can provide.  Well now it’s officially here!  This newest accessory is the perfect addition for a mobile workforce that requires the ability to process payments and other transactions while out in the field.  Download the Datasheet for more information about the MC55.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for more information about the MC55 MSR accessory.

In our July 21st post we went over the features of Motorola’s MC75 Worldwide Enterprise Digital Assistant.  Today we’re going to look at how these versatile features can improve field service operations.  The MC75 supplies field workers with the features they need right at their fingertips, which will:

• Increase efficiency
• Eliminate paperwork
• Increase customer satisfaction

The following video from Motorola showcases the many MC75 features that will help improve on-site customer service and allow your mobile workforce to easily get the job done.

Download the Spec Sheet for more information about the Motorola MC75 Worldwide Enterprise Digital Assistant.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for more information about the MC75 and mobile field service solutions that can help your business improve customer service and reduce expenses.