I recently read an interesting article in Field Technologies Magazine that included some tips for a successful mobile deployment.  According to the article, one of the most important items that companies often overlook is ensuring that employees are properly trained on the mobile solution and they understand the reason for the transition.

We talk a lot about the productivity and efficiency improvements that mobile solutions provide, but unless employees understand how to use mobile technology you won’t realize these benefits.  Tips from the article include:

1. Get your mobile workers involved early on
2. Help them understand how they will benefit from the deployment
3. Plan for proper training

DecisionPoint understands the importance of proper training, that’s why our MobileArc Field Workforce Automation Solutions include expert professional services for technical set up and user training.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. to learn more about our end-to-end mobile solutions.

The Express Carriers Association (ECA) 2012 MarketPlace will held April 10-12 at the Hyatt Regency O’Hare in Chicago, IL.  Be sure to save the date!  The ECA MarketPlace is an annual conference for shippers and carriers to learn about the latest developments in the express delivery industry as well as the opportunity to network and form logistical partnerships.

DecisionPoint will be attending the show in Booth #22 to provide information about our MobileArc™ Courier Solutions that utilize the latest mobile software and technologies to eliminate delivery errors, meet customer expectations and drive workforce productivity.

We hope to see you at the show.  Stay tuned for more information about the solutions we’ll be exhibiting during the show as we get closer.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. to learn about our end-to-end mobile solutions designed for the express delivery industry.

Aberdeen Research Group recently polled 200 field service firms to understand the ways they manage their mobile workforces and handle scheduling and route optimization.  67 percent of respondents cited workforce productivity and utilization as one of the greatest pressures that they face.  Additionally, 47 percent of respondents claimed that the most common reason a service request wasn’t completed during the first visit was because a necessary part wasn’t available.

Mobile field service solutions provide the real-time information technicians need to improve productivity and also automates the process of assigning the right technician to the job, at the right time and with the right parts. The survey also reported the average results for best-in-class companies utilizing flexible scheduling and optimization solutions:

• 90 percent meet response or completion times compared to all others at 74 percent
• Average workforce utilization is 74 percent compared to all others at 60 percent

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for additional information about our MobileArc™ Field Service solutions that improve workforce utilization and first time fix rates.

Many courier and express delivery businesses are required to provide customers with proof of delivery.  Mobile computers that feature signature capture and bar code scanning provide comprehensive proof of delivery information that is captured in real-time and sent to the back office to meet these requirements.  Even if your customers aren’t demanding this capability yet, large shippers have created an expectation for this type of service.  Mobile technology continues to evolve and taking a proactive approach ensures that your customers remain happy and your business is staying ahead of the competition.  DecisionPoint’s MobileArc Courier Solutions provide the mobile features that your drivers need to complete deliveries and to capture the detailed delivery information your customers have come to expect.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. to learn more about our MobileArc Courier Solutions.

Keeping ATMs running is essential to ensure that customers are happy and that owners continue to receive a steady stream of transaction fees.  The most common problems with ATMS include:

• Faulty Dispenser
• Worn out card reader
• Broken keypad

In order to correct these problems as quickly as possible, field technicians must have access to the parts they need, when they need them.  Equipping field technicians with mobile computers enables them to track inventory on their trucks and make sure they don’t arrive at a repair site without what they need.  Mobile solutions also enable field workers to optimize routes to reduce transportation costs and record services performed and parts used in real-time.  With a MobileArc™ Field Service solution from DecisionPoint, mobile workforces have all of the tools they need to increase productivity and efficiency so that customers stay satisfied.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for additional information about end-to-end mobile solutions for repair technicians.

DecisionPoint understands the importance of equipping skilled field service technicians with tools to increase efficiency and productivity. Now you can learn more about our unique MobileArc™ Field Service solutions by downloading our new datasheet.

With a MobileArc Field Service solution from DecisionPoint, you receive all of the services needed for achieving success in automating the operation of your field-based workforce with mobile computers; installation and configuration of software packages, professional services for technical setup and user training, carrier activation of mobile computers on wireless networks, all related hardware and accessories, as well as ongoing support services.

Learn how you can improve service technician performance and increase customer satisfaction with an end-to-end mobile solution from DecisionPoint. Download the MobileArc Field Service Solution datasheet for additional information.

Let’s Get Mobile! Contact DecisionPoint Systems, Inc. to learn more about our MobileArc Field Service solutions.

Check out the DecisionPoint and MiT Systems video to learn more about mobile food & beverage distribution solutions and the industries that benefit from field workforce automation solutions.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for additional information about our MobileArc™ Food & Beverage Distribution solutions.

In our February 28th post I provided information about mobile food and beverage distribution solutions and a video from DecisionPoint and MiT Systems that showcased the benefits of our field workforce automation solutions.  Today I’d like to share another video that describes how partnering with DecisionPoint Systems to deploy MiT Systems software to your mobile workforce helps achieve ROI.  Check out the video to learn more about the benefits of cloud-computing and how you can expect ROI in the first month of use.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for additional information about MobileArc™ Food & Beverage Distribution solutions.

As mentioned in our Dec. 21st post, DecisionPoint will be presenting a workshop titled “Achieving The ROI You Need From Your Field Service Automation Deployment” during the 9th Annual Field Service & Support Conference April 26-29, 2011 in Chandler, Arizona.  Now you have an opportunity to learn more about this exciting event and DecisionPoint’s workshop!

Visit DecisionPoint’s Field Service 2011 webpage for additional information and register for DecisionPoint’s workshop on Tuesday April 26th.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for additional information about our MobileArc Field Services solutions.

Recent surveys conducted by the Aberdeen Group found that “organizations that have successfully deployed mobile solutions indicate that they have been able to eliminate an average of 41 minutes of non-productive administrative work from the daily lives of every service technician.”  Leveraging mobile tools within a service organization reduces return service visits, overtime costs and the time spent completing paperwork and boosts productivity and efficiency.  In fact, the survey also found that “paperwork required for completion of each service task was reduced from 2.6 to 0.8 forms per task with the use of a mobile solution.”

Improve customer satisfaction and complete more service calls per day with a MobileArc™ Field Service solution.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for additional information about mobile solutions designed for field service workforces.