DecisionPoint Launches MobileCare™ Device Management Service Providing Live End-User Support via Remote Control
FOOTHILL RANCH, CA– DecisionPoint Systems, Inc. (OTCBB: DNPI) today announced the launch of its Device Management offering, part of its MobileCare™ mobile systems support services program. The Device Management service helps DecisionPoint customers minimize any potential downtime on their mobile devices by delivering end-user help services via remote control, and automatically distributing and installing software patches and upgrades remotely.
Device Management is deployed as Software-as-a-Service (SaaS) and coupled with live support from experienced DecisionPoint personnel to give customers a true, personalized support experience, as if the support staff were there in person.
DecisionPoint has already deployed MobileCare™ Device Management for a national trucking company currently supporting hundreds of mobile computers across the United States with plans to increase this total to several thousand mobile computers.
Greg Henry, Vice President of Solutions Architecture at DecisionPoint, stated, “MobileCare™ Device Management not only reduces the complexity of delivering personalized support to individual end users, but also enables DecisionPoint’s deeply experienced support staff to solve complex issues by virtue of remote control. Sometimes problems just can’t be explained over the phone. With remote control access, our staff can take control of a mobile device just as if they had it in their own hands.”
Device Management is just one part of DecisionPoint’s MobileCare™ support services program, an integrated mix of service offerings to assist customers in maximizing the value of their mobile systems. Other offerings in the program include Technical Support, Software Support, and Express Depot.
For more information on the entire MobileCare™ suite of offerings please visit: http://www.decisionpt.com/pages2.php?Products-Services-Services-MobileCare-Support-12
About DecisionPoint Systems
DecisionPoint Systems, Inc. (OTCBB: DNPI) delivers improved productivity and operational advantages to its clients by helping them move their business decision points closer to their customers. They do this by making enterprise software applications accessible to the front-line worker anytime, anywhere. DecisionPoint utilizes all the latest wireless, mobility, and RFID technologies. For more information on DecisionPoint Systems visit http://www.decisionpt.com/news.php.
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