MobileCare Support
Keeping your mobile enterprise computing or printing system running is a key issue to getting all the benefits it can provide. That's why DecisionPoint offers maintenance through various service and support agreements. If you are interested in establishing a Maintenance Agreement with DecisionPoint, please contact us for more information.
Technical Support Help is only a phone call away. DecisionPoint prides itself in not only providing quality software and services, but in giving its customers reason to feel secure. The increasing complexity of mobile computing hardware and software also increases the likelihood that a problem will arise that you can’t resolve. MobileCare Technical Support is a comprehensive service that will provide you with the support and answers you need to keep your mobile business running.
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Software Support
DecisionPoint stands behind all of our custom software products by continuously improving their capabilities and ease of use. We understand that software functionality is a critical component of your mobile solution. Ongoing software support from DecisionPoint ensures that your custom software investment is functioning properly and problems will be resolved quickly.
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Device Management
Your mobile workforce is a critical part of your business and with the growing number of mobile devices out in the field, it’s important that your business has a comprehensive solution to manage them. MobileCare Device Management takes the complexity out of managing your mobile devices and leaves you to focus on what you do best: running your business.
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Express Depot
Businesses dependent on mobile computers can’t afford downtime waiting on units to be repaired. In this fast-paced business world, you need a service you can rely on to get you up and running again quickly. With MobileCare Express Depot, there is no need to worry about downtime and inefficiency. Let the experts at DecisionPoint keep your business on track.
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Device Provisioning
Deploying mobile computers can be time-consuming and expensive. Manually loading each mobile device with the proper device settings and software can easily take hours and increases the chance of mistakes. To ensure a trouble-free out-of-the-box experience, configuring mobile devices for optimum performance is best left up to the experts. The mobility experts at DecisionPoint Systems eliminate the risk of error and missed steps to provide you with a worry-free experience by automating the staging and provisioning of your mobile computers.
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Manufacturer Maintenance
Manufacturer Maintenance Agreements from reputable manufacturers are offered to you through DecisionPoint. These agreements are specific to hardware and software products purchased through DecisionPoint, and are typically sold in 1-3 year terms. They provide numerous benefits to your company, as they protect you from defects due to normal wear and tear--with some vendors even offering abuse coverage. The manufacturers' maintenance program also enables you to budget for service and support without many of the individual time and materials charges necessary when units are not covered under a contract. In addition, turnaround repair time is usually faster when you subscribe to a maintenance agreement. An agreement of this kind may also be purchased in conjunction with DecisionPoint Depot Services.
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