MobileArc | Courier Solutions
The Courier Industry
The courier industry is an integral part of the economy and provides the last minute delivery and supply that has become our nature. Many industries rely on same day or less than 24-hours delivery for vital supplies or sensitive items. Industries trust courier companies to deliver:
- Time-sensitive documents
- Legal documents
- Medical samples
- Medications
- Machine parts
Delivery of these important documents and packages is what distinguishes courier services from other types of delivery services. The courier sector emphasizes just-in-time delivery of packages based on customer demand. For that reason courier workers require a mobile solution they can rely on to satisfy their customers.
The Need for Mobile Courier Solutions
Take control outside of the four walls! Now you can deliver superior customer service while increasing delivery efficiency and cutting your costs. With a mobile wireless courier solution from DecisionPoint Systems, eliminate delivery errors and provide your customers with the just-in-time delivery that they demand.
Ensure efficient and accurate deliveries while minimizing the opportunity for gaps in security.
Dramatically improve performance and productivity. Reduce paperwork and monitor driver productivity. Increase customer service with immediate wireless connectivity to your back office operations. Improve field communications.
Essential Hardware for Couriers
For an on-demand service with a workforce always on-the-go, mobile devices must be reliable and provide all of the attributes your courier workers need to satisfy customers. Courier services typically require mobile hardware that boasts:
- Rugged Design- built for use in nearly any environment
- GPS- real-time fleet location tracking
- Bar Code Scanning- 1D or 2D data capture
- Weather Sealed- withstands exposure to dust, rain, snow and spills
- Signature Capture- eliminates paper forms
- Voice and Data Services- high performance service outside your four walls
DecisionPoint Recommended Hardware
MC55 Enterprise Digital Assistant (EDA)
The MC55 brings a new level of flexibility, functionality and rugged design to pocket-sized mobile devices, providing courier workers with the power to streamline business processes, increase productivity and improve customer service. The smallest and lightest Motorola rugged EDA, the MC55 packs the power of a cell phone, mobile computer, bar code scanner, high resolution color camera and pager — all into a single device. Designed to meet mobile worker, business application and IT requirements, this easy to use and easy to carry business-class device offers true consumer styling as well as enterprise manageability, security and scalability.
MC75 Worldwide Enterprise Digital Assistant (EDA)
No matter what your courier workers need to get the job done, Motorola's MC75 Worldwide Enterprise Digital Assistant delivers by combining an unparalleled number of business capabilities into an easy-to-carry rugged device. 3.5G GSM HSDPA support provides high performance voice and data services around the globe.
Your workers will enjoy having all the features they need right at their fingertips in one device designed to endure all day everyday use outside the enterprise -- including push-to-talk, integrated GPS with superior sensitivity and tracking capabilities, 1D and 2D bar code scanning, a high resolution 2 megapixel autofocus digital color camera, 802.11a/b/g wireless LAN (WLAN), Bluetooth and IrDA connectivity.
Software Solutions for Couriers
DecisionPoint works with multiple software suppliers to provide the courier industry with applications that will improve efficiency and reduce costs. DecisionPoint’s Signature Partner CXT Software offers industry-leading software solutions for the time-critical courier and delivery industries. According to CXT Software CEO Darrin Soll, “DecisionPoint’s extensive mobile computing project deployment services are an excellent complement to CXT Software’s industry-leading solutions for the expedited delivery and distribution marketplace.”
Key Accessories for Courier Hardware
Once you have the right hardware, the right accessories will add to the flexibility and functionality of your solution. DecisionPoint recommends the following accessories for mobile courier solutions.
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ProClip Vehicle Mounting Kit Mounting mechanism for the Motorola MC55/MC70/MC75 and more. Available for many models of cars, trucks and vans. |
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Single Slot Communication Cradle Motorola Single Slot USB cradle with power supply and US three wire grounded AC power line cord. For USB communication to a host computer you will require an optional USB active sync cable. |
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Four Slot Charge-Only Cradle Motorola Four Slot Charge-Only cradle with power supply, DC line cord and US three wire grounded AC power line cord. |
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Auto Charge Cable 12/24 Volt Motorola Auto Charge Cable, 12/24 volt (cigarette lighter adapter). |
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Soft Case Holster Motorola Soft Case Holster with plastic belt clip. |
Wireless Carriers
DecisionPoint works with all tier 1 wireless carriers.
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How Courier Solutions Can Address Your Challenges
- The mobile device eliminates all paperwork by displaying stop sequence, delivery address, contact information, payment and/or special delivery instructions which will reduce delivery mistakes.
- Track your assets, eliminate shrinkage, reduce DSO (Days Sales Outstanding), DSO and manage OS&D (Over, Shortage & Damage).
- Bar code scanning increases accuracy and efficiency.
- Capture comprehensive proof-of-service information at the time of service including items delivered/picked-up and the corresponding quantities, customer name and signature. In addition, optionally capture GPS coordinates, photos, sketches and voice notes, stops, breaks, drive times, fuel usage, and more.
- View the current location as well as historical location data (breadcrumbing) of all your drivers/trucks on a map and confirm delivery status.
- Seamlessly integrate to your back office operations.
- Increase customer service with immediate wireless connectivity to your back office operations.
- Time-sensitive data is transmitted to back office systems in real-time over wide-area wireless networks and new stops may be dispatched wirelessly to drivers at any time.
- GPS-based Location Based Services including vehicle tracking, commercial truck or HazMat routing and turn-by-turn increase efficiency and productivity while reducing transportation costs and identifying problems.
Benefits Courier Solutions Provide
- Drivers have access to back office enterprise data.
- Drivers are dispatched with electronic manifests on mobile computers.
- Reduces delivery errors.
- Improves driver performance and maximizes stops per day which increases capacity without increased staff.
- Reduces transportation costs.
- Improves communications between dispatch and drivers.
- Eliminate paperwork and data entry errors in the field and archival document storage in the back office.
- Reduces disputes/write-offs and speeds dispute resolution.
- Accelerate payment with enhanced proof-of-services.
What You Can Do By Automating Courier Services
- Dynamic Dispatch
- Route Optimization
- Location Based Services
- Turn-by-turn directions
- Signature capture
- Increase accuracy and efficiency with bar code scanning
- Receipt printing
MobileArc Courier Solution Deployment
DecisionPoint’s MobileArc program provides everything your courier business needs to be successful. MobileArc will provide your mobile workforce with the proper hardware, software, carriers and support; all specifically designed for the courier marketplace. The MobileArc program was created to help customers identify and achieve faster Return on Investment (ROI) in field-based workforce automation, making it the perfect solution for your courier service.
Next Steps
