Solutions

Mobile Field Service Management Solutions

APEXWare™ Field Service (FS) enables you to capture lost revenue, provide proof of service delivery, reduce inventory shrinkage, and reduce back office administration. Deploying a mobile field service solution enables your business to run completely paperless. APEXWare™ FS is offered as a hosted solution with subscription pricing, thus eliminating the need for costly IT infrastructure and support resources.
Field-Service-Repairman

BENEFITS

 

  • Improve the quality of service
  • Increase field workforce productivity
  • Bar code scanning and signature capture increase accuracy and efficiency
  • Reduce inventory shrinkage by managing inventory levels in real-time
  • Reduce the service to payment cycle by 15+ days
  • Web-based portal eliminates the need for a back-end system
  • Eliminate time-consuming and error-prone manual data entry
  • Improve the control of technician processes in the field
  • Detailed historical work order data helps identify new revenue opportunities
  • Eliminate the requirement for monthly inventory counts by tracking in real-time
  • Hosted model reduces start-up costs

APEXWare™ FS is a function-rich application that provides the needed tools to effectively manage mobile field technicians while at the same time allowing them to efficiently perform their jobs in order to better service your customers. Customer work orders are dispatched throughout the day, mobile field technicians complete and invoice work orders and transmit them back to the central office as they are completed. Key features and functions include:

  • Dispatching
  • Work Order Management
  • Time Tracking
  • Inventory Tracking
  • Purchasing and Material Requisition
  • Maintenance Contracts
  • Customer Equipment Tracking
  • Invoicing and Payments
  • Integrated GPS Truck Tracking
  • Custom Data Forms
  • Web Portal Technology
  • Real-Time Communication
  • Client Specific Data Fields
  • Management Reporting
  • Online and Offline Functionality
  • ERP Integration via “Live Link” accelerated integration tool