Mobile Field Service Management Solutions

Mobile Field Service applications enable you to capture lost revenue, provide proof of servicedelivery, reduce inventory shrinkage, and reduce back office administration. Deploying a mobilefield service solution enables your business to run completely paperless. DecisionPoint Systemscreates custom Field Service applications that can be hosted and deployed by your organization aswell as offering hosted solutions with subscription pricing, thus eliminating the need for costly IT infrastructure and support resources.




  • Improve the quality of service
  • Increase field workforce productivity
  • Bar code scanning and signature capture increase accuracy and efficiency
  • Reduce inventory shrinkage by managing inventory levels in real-time
  • Reduce the service to payment cycle by 15+ days
  • Web-based portal eliminates the need for a back-end system
  • Eliminate time-consuming and error-prone manual data entry
  • Improve the control of technician processes in the field
  • Detailed historical work order data helps identify new revenue opportunities
  • Eliminate the requirement for monthly inventory counts by tracking in real-time
  • Hosted model reduces start-up costs

Function-rich field service applications provide the needed tools to effectively manage mobile field technicians while at the same time allowing them to efficiently perform their jobs in order to better service your customers. Customer work orders are dispatched throughout the day, mobile field technicians complete and invoice work orders and transmit them back to the central office as they are completed. Key features and functions can include:

  • Dispatching
  • Work Order Management
  • Time Tracking
  • Inventory Tracking
  • Purchasing and Material Requisition
  • Maintenance Contracts
  • Customer Equipment Tracking
  • Invoicing and Payments
  • Integrated GPS Truck Tracking
  • Custom Data Forms
  • Web Portal Technology
  • Real-Time Communication
  • Client Specific Data Fields
  • Management Reporting
  • Online and Offline Functionality
  • ERP Integration via “Live Link” accelerated integration tool