Simplify In-Store Technology Management & Enhance Customer Experiences

Professional Shopping Assistant Using Digital Tablet Helping Female Client Buy Clothes

Retail IT Managed Services & Solutions

DecisionPoint partners with IT Executives in a world that has rapidly changed. We excel in consulting on the latest mobile and POS solutions critical to customer satisfaction, cost reduction, and productivity gains.

Our Retail IT Managed Services will help you:

  • Simplify store-level support with a proactive solution that resolves problems, prevents escalations, and reduces downtime.
  • Help IT Managers handle large rollouts, ad-hoc projects, or technician on-demand models to make your workload easier. 
  • Reduce the complexity and noise that distracts us from what is important to remain competitive in today’s retail environment.

Explore Our Full Suite of Retail Services

retail mobility

Mobility Consulting and Deployment

Experts in helping you select, implement, and manage your mobile technology. Our experts can help you select the mobile solution that meets your operational, budgetary, and customer service goals. Our Depot Services will asset tag, custom kit, configure and deliver the device to your associates ready to go…out of the box.

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Lifecycle Management Services

DecisionPoint’s Lifecycle Management Services are designed to make maintenance and troubleshooting a straightforward process. MDM (Mobile Device Management), spare parts, repair services, and our OnPoint Service Hub help our customers manage thousands of devices all over the country. The program is customized to your requirements and makes mobility easy, throughout its lifetime.

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managed network services

Full Stack Monitoring and Retail Network Management

Proactively monitoring your mission-critical technology helps identify problems sooner and resolve them quickly. Our NOC will act on the tickets created as soon as any monitored component shows signs of failure. POS, mobility, servers, and IoT devices can all be monitored and proactively managed to dramatically reduce downtime through a single pane of glass.

Learn More

WLAN Aggregation and Monitoring

We make acquiring new circuits simple no matter where they need to be installed with our managed service. Not only that, but we can also monitor the SD-WAN connection, Cellular Back-up, and Wi-Fi infrastructure. A ticket will automatically be created and addressed by our NOC upon any component or service failure, reducing the frustrations of troubleshooting and minimizing escalations.

Learn More

cellular data management

Managing your WWAN Technology

Retailers are implementing Cellular data for network backup and mobile devices, adding complexity and additional management requirements. Our Platform can manage the SIMs, monitor data usage, and prevent overage charges in real-time. We can manage disconnections, add new services, and provide bulk data rates all through a sophisticated portal that even consolidates your billing. Overage charges will be a thing of the past.

Learn More

managed it services

Managed IT Services

Our global integrated IT service desk offers support 24/7/365, so that your workforce always has access to assistance with their devices. We also offer IT staff augmentation services to help you find, qualify, and deploy IT talent for all of your company’s IT initiatives.

Learn More

technology deployments

Project Management and Rollout Services

DecisionPoint’s project management team can help you implement even the most complex projects on budget and on time, no matter how many stores you need to service. We can execute a custom-developed SOW nationwide for anything from a simple PC upgrade to a complex infrastructure project that has to be executed in a tight time frame.

Learn More

Tech-on-Demand

When remote troubleshooting fails, getting an IT technician on-site can be challenging. Our Tech-On-Demand service allows you to submit a request via the OnPoint Service Hub and have tech on-site within 24 hours to solve whatever may be ailing the store manager. We create a SOW customized to your unique requirements.

Learn More

POS Installations and Maintenance

DecisionPoint provides the Project Management expertise and services necessary to roll out a new POS system either regionally or nationally. We can also assist with Monitoring, Maintenance, and Service Desk if required to provide a complete solution.

Learn More

Retail Mobility
retail mobility

Mobility Consulting and Deployment

Experts in helping you select, implement, and manage your mobile technology. Our experts can help you select the mobile solution that meets your operational, budgetary, and customer service goals. Our Depot Services will asset tag, custom kit, configure and deliver the device to your associates ready to go…out of the box.

Learn More

Lifecycle Management Services

DecisionPoint’s Lifecycle Management Services are designed to make maintenance and troubleshooting a straightforward process. MDM (Mobile Device Management), spare parts, repair services, and our OnPoint Service Hub help our customers manage thousands of devices all over the country. The program is customized to your requirements and makes mobility easy, throughout its lifetime.

Learn More

Managed Network Services
managed network services

Full Stack Monitoring and Retail Network Management

Proactively monitoring your mission-critical technology helps identify problems sooner and resolve them quickly. Our NOC will act on the tickets created as soon as any monitored component shows signs of failure. POS, mobility, servers, and IoT devices can all be monitored and proactively managed to dramatically reduce downtime through a single pane of glass.

Learn More

WLAN Aggregation and Monitoring

We make acquiring new circuits simple no matter where they need to be installed with our managed service. Not only that, but we can also monitor the SD-WAN connection, Cellular Back-up, and Wi-Fi infrastructure. A ticket will automatically be created and addressed by our NOC upon any component or service failure, reducing the frustrations of troubleshooting and minimizing escalations.

Learn More

Cellular Data Management
cellular data management

Managing your WWAN Technology

Retailers are implementing Cellular data for network backup and mobile devices, adding complexity and additional management requirements. Our Platform can manage the SIMs, monitor data usage, and prevent overage charges in real-time. We can manage disconnections, add new services, and provide bulk data rates all through a sophisticated portal that even consolidates your billing. Overage charges will be a thing of the past.

Learn More

Managed IT Services
managed it services

Managed IT Services

Our global integrated IT service desk offers support 24/7/365, so that your workforce always has access to assistance with their devices. We also offer IT staff augmentation services to help you find, qualify, and deploy IT talent for all of your company’s IT initiatives.

Learn More

Technology Deployments
technology deployments

Project Management and Rollout Services

DecisionPoint’s project management team can help you implement even the most complex projects on budget and on time, no matter how many stores you need to service. We can execute a custom-developed SOW nationwide for anything from a simple PC upgrade to a complex infrastructure project that has to be executed in a tight time frame.

Learn More

Tech-on-Demand

When remote troubleshooting fails, getting an IT technician on-site can be challenging. Our Tech-On-Demand service allows you to submit a request via the OnPoint Service Hub and have tech on-site within 24 hours to solve whatever may be ailing the store manager. We create a SOW customized to your unique requirements.

Learn More

POS Installations and Maintenance

DecisionPoint provides the Project Management expertise and services necessary to roll out a new POS system either regionally or nationally. We can also assist with Monitoring, Maintenance, and Service Desk if required to provide a complete solution.

Learn More

Retail IT Managed Services: Tailored for Your Store

grocery stores

Grocery Stores

convenience stores

Convenience Stores

specialty stores

Specialty & Discount Stores

department stores

Department Store Chains

Retail IT for All Your Project Needs

Infrastructure Management

POS Installations & Upgrades

Wireless Upgrades

New Store Installations & Store Decommissioning

PC & Server Upgrades

Our Satisfied Customers

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Learn how our unique blend of technology, industry and IT services expertise can empower a more agile, connected workforce.