Broadband Aggregation Services

It becomes even more convoluted when organizations are spread across multiple geographies. This means they need to set up and work with dozens, potentially hundreds, of different broadband providers, depending on how many locations the organization has. That’s when broadband aggregation services can truly benefit your business.

Broadband Procurement and Management Pain Points

• Back-Office Setup is often costly and time-consuming to set up multiple purchase orders and receive potentially hundreds of invoices that have to be allocated and paid each month. Over time, back-office expenditures really add up.
• Pricing is a significant pain point because, typically, organizations end up paying retail rates. This is because most organizations have only one, or very few, locations within each broadband provider’s geography.
• Support can also be troublesome, especially if something goes wrong. An organization will have to first identify which provider is servicing that location, then call the retail hotline or Internet portal for support to resolve the problem.
  • Organizations who wait on hold for troubleshooting their broadband issues often go through multiple call transfers before reaching engineers that can help achieve a resolution. This creates two further, and costly, pain points:
    • Lost revenue and employee productivity because your network is down. Employees can’t get access to the tools they need, or even worse, clients can’t purchase items because your network is down.
    • Lost focus and delayed priorities – your Engineers wait on hold and then finally get through to the right level resources at the broadband provider to troubleshoot the issue. While this time is spent, it delays the engineers’ work on more strategic IT initiatives.

Organizations That Should Consider a Broadband Aggregation Services Partner

Highly-Distributed Organizations

• These are organizations with many (50 or more) locations across a vast geography.
• The more locations an organization has, the greater the challenge it is to manage them.
• The broader and more distributed the organization is, the more service providers have to be engaged with the client.

Entities That Depend on “Always-On” Network Infrastructure, Such As:

• Retail organizations that need connectivity to process orders.
• Healthcare facilities that need access to patient and billing information.
• Financial Service and other corporations with multiple regional offices.

Organizations with Lean Internal Network Teams

• These organizations should find a trusted partner and let them handle the network’s basic and proactive support. This allows the organization’s internal team to work on more strategic network strategies.

Organizations Searching for Monitoring Tools or Have A Failed Implementing One

• Broadband aggregation, monitoring, and management service providers implement these tools every day. They have perfected reducing the noise and creating alerts and tickets only when there are actionable issues.

Entities struggling with Wi-Fi Overages Organizations that need 24/7/365 network support

The Benefits of Selecting the Right Broadband Aggregation and Monitoring and Management Partner

Establishing a partnership with a trusted broadband aggregation services, monitoring, and management organization can provide your enterprise with numerous benefits, including:

• Streamlined and Consolidated Invoicing
  • consolidated invoicing for all locations and all ISP vendors dramatically cuts down on back-office time and cost.
• Reduced Costs, Taking Two Forms
  • On the broadband Circuits
    • Aggregators drive volume through broadband providers, so they get wholesale pricing. This significantly reduces an organization’s cost per circuit
  • On the Support of The Network
    • Organizations that need 24/7/365 need to leverage five to eight internal resources to provide that support. Managed Network Service providers utilize their resources across multiple clients. This creates a more efficient support model driving those savings for their clients.
    • Aggregators have direct access to the engineering level at broadband companies, so they drive faster resolutions than internal teams.
    • Eliminate Wi-Fi overages with a proactive support team. Our teams have greater visibility into your Wi-Fi usage and can significantly reduce overages.
    • Stopping loss of productivity coupled with revenue generation. An aggregator works continuously to ensure an “always-on” environment that mitigates the loss of production and negative revenue generation. Through 24/7/365 monitoring, issues can be caught before they happen or respond instantly if the network goes down.

5 Considerations for Choosing the Right Broadband Aggregation and Monitoring and Management Partner

• Don’t just select the first available broadband aggregation services partner. Even though there is great value found in the cost savings of the circuits and consolidated invoicing, there are still significant gaps that would have organizations missing out on some of the most impactful issues.

So, what’s missing? INSTANT SUPPORT! Don’t skip the support side. Your partner should utilize their direct access to the engineering level at the broadband provider. Essentially, all of the savings accumulated in the circuit costs can be lost in a one-hour enterprise network outage. When choosing an aggregator, make sure they will be the party who calls into the provider for connection issues.

• Tools and Engineering Experience – insist on reviewing the toolset and engineering team’s experience of the partner you are considering. Their toolset should give you real-time insight into your entire network, not just up and down status. The right partner’s tools will see and measure traffic across the network. You want them to proactively see issues before they impact your network. The engineering team should have a lengthy background in network design and telecom experience.
• Visibility – The right broadband aggregation and monitoring and management partner should be using a platform that is able to monitor and measure your network performance24/7/365. In that way, adjustments, if needed, can be made to the network in real-time.
• Governance Model – this is a mature program structure that ensures clear communications, goals, and cadence between your organization and the support partner. It should set clear targets and a schedule of meetings that review the performance of the contract and future IT initiatives that could impact the network’s support. This model is a key differentiator of a mature provider and a successful arrangement.
• Trust – is always an important factor when choosing a partner responsible for delivering an IT capability to your employees and clients. Trust is typically earned over time, so try to leverage a partner you know, or someone you know can vouch for them. Further, do your due diligence and thoroughly research your partner. Read reviews and testimonials of their business and services; these are key indicators of the type of partner they will be.

Curious to see how customized broadband aggregation and other managed network services can benefit your business? Visit our Managed Network Services page to learn more. You can also contact us for direct assistance with all your customized service needs.

About DecisionPoint:

DecisionPoint is a leading provider and integrator of enterprise mobility and wireless applications solutions that delivers improved productivity and operational advantages to its clients by helping them move their business decision points closer to their customers. We do this by making enterprise software applications accessible to the front-line worker anytime, anywhere. DecisionPoint utilizes all the latest wireless, mobility, and RFID technologies. DecisionPoint is headquartered in Irvine, California. For more information about DecisionPoint Systems, Inc.,

Learn more about how DecisionPoint and Wavelink can improve efficiency and profits. visit www.decisionpt.com.