Let’s face it. Refreshing your mobile device pool is a big pain. Change is disruptive to operations and companies don’t like the prospect of facing downtime, lost data, and added costs associated with rolling out new devices. But running legacy devices past their end-of-life can also be risky. Equipment may start to fail at a higher rate. But with the right support, you can squeeze more out of your pool of legacy devices while keeping your operations at peak performance and your data safe.
Device manufacturers will, at some point, declare their aging equipment as end-of-life devices. As manufacturers release new products, their cost to support older devices increases as they focus on supporting their newer products. So, support for legacy devices can become prohibitively expensive if available at all.
Keeping Your Legacy Devices Running After Their End of Life
As your mobile pool ages, IT has its hands full facing the daily challenges of keeping legacy devices functioning at a high level. The reality is that many end-of-life devices are in generally good working condition even after the manufacturer ends support. The actual useful life of a typical mobile device can be five years or more. But manufacturers may end support after only three years, or price support in a way that makes refreshing your mobile pool seem financially practical.
Early retirement of devices with years of service left is costly, eroding your return on investment. However, with the right third-party support, it can be worth it to keep legacy devices in service.
Patient Monitor Repair, Refurbishment, and Antimicrobial Surface Protection
We protect your investment and reduce downtime in your operations by repairing, refurbishing, and adding microbial coatings to your patient monitoring equipment and other medical IT hardware.
Extending the Life of Your Legacy Devices
DecisionPoint makes it practical and possible to keep your mission-critical end-of-life devices and IT equipment in service beyond the manufacturer’s end of life date with depot and on-site repair services. DecisionPoint makes it cost effective to keep end-of-life devices in service when compared with a device refresh.
As a leader in enterprise IT and mobility solutions, DecisionPoint understands the needs of IT to focus on mission-critical activities, which is why we provide extended equipment support at a reasonable cost with the fast turnaround required to keep your operation running smoothly with end-of-life devices.
We offer complete coverage of nearly anything with an on/off switch, including:
- Consumer device repair and maintenance for Apple and Samsung
- Mobile phones from Cisco, Apple, Samsung and more
- Handheld mobile computers
- Desktop and laptop computers
- Forklift mounted computers
- All-in-one computers
- Touch screen monitors
- Two-way radio products
- Access points
- Servers and routers
DecisionPoint Enterprise Mobile Device Repair Services
DecisionPoint’s enterprise service solutions for IT equipment includes several service options to help you optimize cost and turnaround as your needs dictate.
DecisionPoint’s flexible depot repair services feature 3-5 day turnaround or overnight service, as needed. Services include diagnosis and restoration of equipment to an operational state through part replacement, adjustment or realignment, software reload, or other services as required. Agreements for overnight replacement and return are available, as well as non-contract time and material repair. Depot repair contracts cover all parts and labor, excluding accessories and non-serialized consumables. Flexible payment options include flat-rate-per-incident and per-unit-per-year. DecisionPoint also offers custom programs for product sunsetting, new product deployment, and other special circumstances.
DecisionPoint has a nationwide presence so we can repair equipment on-site anywhere in the United States. On-site repair services are ideal for repairs to large stationary equipment, such as industrial label, laser, and multifunction printers. And we can provide preventive maintenance to minimize downtime. Flexible response times include 4-hour, 8-hour, and next day service, depending on your needs.
Overnight “Spare in the Air” Delivery
For your most critical service needs, DecisionPoint can overnight temporary replacement devices to minimize downtime from devices in repair. Spares are configured to your specifications so they are ready to go out of the box.
MDM Help Desk
DecisionPoint has expertise in nearly a dozen enterprise mobility management (EMM) and mobile device management (MDM) solutions. We supplement your Tier 1 help desk support with Tier 2 support for MDM platforms. Services include:
- Cross platform support of iOS, Windows and Android
- Configuration of group policies and push
- Auditing of policy compliance
- Push applications and audit
- Tier 2 support of moves, adds, and changes
- Reporting per EMM/MDM solution
Hardware as a Service
You can take mobile device management to a new level in terms of managing cost. DecisionPoint offers hardware as a service, where we own and manage your mobile pool. So you can transform the capital investment in devices and other hardware into ongoing operating costs. Service is bundled in, so there’s no worries about paying for repairs. And, there are now worries about end-of-life issues for legacy devices. Essentially, you pay for usage but not for the hardware.
View Comprehensive Device Data and Device Health with OnPoint Service Hub
How you manage your enterprise mobile technology is just as important as how you implement it. That’s why DecisionPoint provides its customers with our OnPoint Service Hub, a powerful enterprise-grade online portal to manage the entire lifecycle of your devices. OnPoint gives you the ability to see vital data about your entire mobile fleet, and is a comprehensive tool to manage repairs, data, and analytics. With OnPoint, you can produce reports on everything from devices currently in-house, devices shipped for repair, devices in need of security updates, and more. You can also integrate OnPoint with third-party help desk software like ServiceNow using OnPoint’s APIs.
Keeping You Covered from Beginning to End
DecisionPoint’s lifecycle management starts with putting ready-to-go devices into the hands of employees and training them on their use. And to guarantee top performance from deployment to retirement, we support your mobile devices throughout their entire lifecycle. We have you covered for the lifetime of our IT assets and beyond.
DecisionPoint also closes a loophole in MDM: the ability to track devices that are powered off, in repair, sitting in a spare pool or are otherwise not in service or out of your service area. Physical asset tracking using RFID technology helps you know where these devices are, how long they’ve been there, and the device status, such as in repair, in the field, or staged as a spare. Physical asset tracking gives customers complete visibility into their entire installed base of mobile devices.
DecisionPoint Systems is a leader in mobile technology solutions that streamline operations for more productivity and more profit. Our mobility solutions span the complete technology lifecycle, from systems design and implementation capabilities, to a complete portfolio of support services including repair and managed mobile services. With more than 30 years’ experience delivering mobility solutions to improve performance and meet the challenges that companies and IT professionals face every day, DecisionPoint has you covered at each point of decision, including your decision to keep your end-of-life devices in service.
To learn more about how to extend the life of your mobile technology, contact DecisionPoint today.
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About Royce Digital:
As a proud DecisionPoint Company, Royce Digital Systems is committed to delivering end-to-end mobile solutions and managed services to healthcare workers and facilities across North America. Our solutions help increase productivity, boost accuracy, and improve patient care.