As an authorized service provider for many leading industry manufacturers, our team of U.S.-based repair technicians has the experience to quickly diagnose and solve IT equipment issues. With two service repair centers located in Atlanta, GA and Irvine, CA, we offer depot repair, onsite repair, and IT help desk support to customers nationwide. We offer a variety of repair service options with flexible turn-around times to minimize technology disruption for your workforce. Partner with us to develop a customized IT repair program that meets your unique needs and budget.
30 Years in Business
125,000+ Devices Serviced
50+ Vendors Partnerships
Repair Service Programs
Depot Repair
Create a service ticket through our OnPoint service hub and get flexible depot repair services with a three to five day turnaround.
Includes diagnosis and restoration of equipment to an operational state via part replacement, adjustment and/or realignment, custom configurations, software reload, or other action as required.
- Includes all parts and labor (does not include accessories and non-serialized consumables).
- Overnight Replacement and Return to Depot agreements available, as well as non-contract Time & Material repair
- Flat Rate (FR) per incident and Per Unit Per Year (PUPY) payment options
- Reporting includes Ticket Detail (Submitted, Open, Closed), Due backs, Shipping, and Inventory
- Custom programs available for product sunsetting, new product deployment, and other special circumstances
On-Site Repair
Use our nationwide network of repair technicians to provide onsite repairs at your facility anywhere in the U.S.
- Leverage the OnPoint Services Hub to submit/track service tickets
- Expertise with more than 50 OEMs
- Ideal for repairs to large stationary equipment, such as industrial label, laser, and multifunction printers
- Preventative maintenance to keep your equipment optimized
- 4-hour, 8-hour and next-day services available
Overnight Spare Delivery and Management
- Overnight spare delivery
- Deploy replacements as needed from customer-owned or company-supplied spare pool
- Application and configuration loaded at time of shipping, so device can be used “out-of-the-box” immediately upon receipt, reducing workflow disruption
- Warranty management
- Onpoint Service Hub, a proprietary online tool that is available 24×7 and provides real-time visibility into your spare pool and device repair status
MDM Help Desk
Expertise in most major enterprise mobility management (EMM) and mobile device management (MDM) solutions. Services include:
- Cross platform support of iOS, Windows, and Android
- Multiple EMM solutions supported
- Configure group policies and push
- Audit policy compliance
- Push applications and audit
- Tier-2 support of moves, adds, and changes
- Reporting (Available per EMM/MDM solution)
IT Repair Service Benefits
- Preventative Maintenance Programs: Reduce IT equipment downtime & repair requests
- Extend the Life – of your existing IT equipment and achieve a stronger total cost of ownership (TCO)
- Increase the Performance: Elevate your workforce’s performance by equipping them with fully functional technology
- IT Repair Programs: Customize your IT repairs to fit your unique needs and budget
We Provide IT Repairs For the Following Equipment:
- Consumer device repair and maintenance
- Smart phones
- Mobile computers
- Desktop and laptop computers
- Forklift/Vehicle mounted computers
- Printers
- Monitors
- All-in-One computers
- Touch screen monitors
- Two-Way radio products
- Access points
- Servers and routers
Vendor Partners
