Mobile Device Implementation and Deployment

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Mobile Device Implementation and Deployment

Your Single Point of Contact From Cradle to Grave

IT departments don’t have time to sort out deployment issues. That’s why DecisionPoint’s comprehensive implementation process ensures devices are ready to work right out of the box.

Every business is unique, which is why DecisionPoint’s business consulting service designs customized deployment services for each customer. Whether it’s a mobility deployment or an IT asset. Using our deep domain knowledge, we help determine which systems and features are best suited to your business needs and objectives.

DecisionPoint assembles the entire system, including device configuration and testing, to deliver work-ready products that integrate seamlessly into your existing workflow. Depending on the customer’s needs, we can provide both off-site and on-site deployment services.

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Project Management

DecisionPoint’s PMP-certified project managers are the customer’s single point of contact throughout the entire lifecycle of each project. We manage all aspects of deployment and support, from the acquisition of system components, through device refreshes and final disposition.

Coordinate project requirements with customer, DecisionPoint, and vendors
Manage and monitor vendor performance
Risk management assessment
Issue escalation and resolution
Budget management
Project schedule management
Project close out and lessons learned

Configuration and Provisioning

DecisionPoint provides an edge in each customer’s deployment process with behind-the-scenes device configuration and provisioning to guarantee out-of-the-box readiness. EVERY TIME. If a device goes down and a spare is required, the spare is also configured for out-of-the-box readiness.

The robust reporting features of our OnPoint Service Hub provide customers with insight and understanding of this behind-the-scenes work to allow customers to monitor DecisionPoint’s work.

Solution component acquisition
Receiving, testing, and quality control
First Article execution
Image loading
Carrier activation
MDM enrollment
DEP/Knox enrollment
Inbound and outbound shipping and tracking
Kitting and asset tagging
Training documentation
Packaging and labeling
DOA resolution and processing with vendors

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On-Site Deployment

Deploying new technologies in your Enterprise is complex with numerous opportunities for errors. There are multiple vendors and stakeholders involved and delays can be costly. DecisonPoint project managers are experienced at running successful, on-site system deployments so that your new system is up and running without problems.

Nationwide coverage
Wireless survey and installation
Site readiness assessment
Device and mounting rack installation
Wiring closet refreshcable pulls-communication and electrical
Trained technicians on-site, certified, and with background check
Dispatch management — including skills routing
Documentation and reporting
End-user training, train the trainer, and web-based training

A Single Pane of Glass for Managing All of Your IT assets Nationwide

DecisionPoint understands that how you manage your enterprise mobile and IT Assets is critical to protecting your investments. The OnPoint Service Hub was designed to make it easy to manage thousands of devices no matter what the technology or where they are deployed. It’s a comprehensive tool that allows any of your associates nationwide to submit a service ticket, get a new device overnighted, and move on with their day. A single pane of glass to:

Manage depot, repairs, and Kit & Ship requests for devices and accessories
Create tickets via self-service web portal
Track assets by location with maps views – due backs, in spare pool, in repair, on location
Provide dynamic, customized views of your information
Manage RMA process with internal and external repair centers
Provide visibility to your spare pool with rules-based alerts
Schedule reports
Track deployments

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Repair Services - Depot and On-Site

Trust DecisionPoint for full-Service on-site and depot repair of your IT equipment to get your operation back up and running with as little downtime as possible. Our nationwide presence and extensive experience with more than 50 OEM hardware manufacturers, operating systems including Microsoft, Apple and Android, and nearly a dozen enterprise mobility management (EMM) solutions, allows us to quickly and efficiently resolve service requests with the most effective solution for your business

DecisionPoint Manages Repair Services For:

Manage spare pool and return devices to for factory repair via OnPoint Portal when required
Consumer device repair and maintenance (Apple and Samsung)
Mobile phones (Cisco, Apple, Samsung and more)
Mobile computers
Desktop and laptops
Forklift mounted computers
Printers
Monitors
All-in-One computers
Touch screen monitors
Two-Way radio products
Access points
Servers and routers

Request Repair

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Repair Depot Services

Create a service ticket through the OnPoint service hub and get flexible depot repair services with a 3-5-day turnaround, or overnight service if needed.

Includes diagnosis and restoration of equipment to an operational state via part replacement, adjustment and/or realignment, software reloads, or other action as required.
Includes all parts and labor (does not include accessories and non-serialized consumables).
Overnight Replacement and Return to Depot agreements available, as well as non-contract Time & Material repair
Flat Rate (FR) per incident and Per Unit Per Year (PUPY) payment options
Reporting includes Ticket Detail (Submitted, Open, Closed), Due backs, Shipping, and Inventory
Custom programs available for product sunsetting, new product deployment, and other special circumstances.

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On-Site Repair

DecisionPoint has a nationwide presence and can repair equipment onsite anywhere in the United States.

Leverage the OnPoint Services Hub to submit/track service tickets
Expertise with more than 50 OEMs
Ideal for repairs to large stationary equipment, such as industrial label, laser, and multi-function printers, and desktop computers
Preventative maintenance to keep your equipment optimized
4-hour, 8-hour and next-day services available

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Support

DecisionPoint offers the support your operation needs to free your IT staff from the day-to-day management of technology, so they can devote more focus to strategic initiatives.

Overnight spare delivery and management
Depot Express to deploy replacements as needed
Application and configuration loaded at time of shipping, so devices can be used “out-of-the-box” immediately upon receipt, reducing workflow disruption
Warranty management

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Mobile Device Management (MDM) Help Desk

With expertise in nearly a dozen different enterprise mobility management (EMM) and mobile device management (MDM) solutions, DecisionPoint offers Tier 2 help desk support for Mobile Device Management platforms supporting customers Tier 1 help desks. Services include:

Cross platform support of iOS, Windows, and Android
Multiple EMM solutions supported
Configure group policies and push
Audit policy compliance
Push applications and audit
Tier 2 support of moves, adds, and changes
Reporting (Available per EMM/MDM solution)

Have a Project You’d Like to Talk About?

We pair industry-leading hardware and software solutions to meet each customer’s unique requirements, while our deployment services minimize business disruptions.