Optimize your mobility investment with our Rapid Exchange and Device Repair services designed to minimize employee downtime. With our PointCare Rapid Exchange (REx) Service, you can quickly exchange broken devices—including mobile computers, servers, POS components, scanners, printers, and more—with a fully functioning unit, keep tabs on repair status, and fully understand why the unit failed. Our VISION Portal provides streamlined reporting, visibility, and management for enterprise devices throughout the device lifecycle.
To eliminate downtime when devices break, enter a service ticket and we’ll handle the rest! As soon as the ticket is received, we pull a device from the spare pool, then test, configure, and ship the unit the same day (tickets must be entered before 3PM PT). With facilities on both the East and West Coasts, you’ll get your new device by the next day. We’ll even provide a return label in the box to get the broken device back to us.
We further streamline the process by immediately getting your broken device back to 100%, even if it requires sending it to the manufacturer for more extensive repairs—all with no additional action required from you. Once repaired, it’s tested and placed back into your dedicated spare pool and all the details related to the incident are logged into the VISION portal for customer access.
