PointCare services include on demand and onsite IT support for locations without full-time IT resources. Services are also available for enterprise teams that need to scale their capabilities temporarily—or permanently. Our network of skilled and experienced technicians provides coast-to-coast coverage, making onsite support services accessible to any of your locations. With Tech on Demand, our team can troubleshoot, maintain, and repair all your IT infrastructure, devices, and peripherals. You can easily schedule services through our VISION portal for rapid resolution of technology issues. Your teams at branch offices, satellite locations, and chain stores can have the assurance that on-demand IT support is just a few clicks away whenever needed.
IT Resources Stretched Thin? Tech on Demand Services Can Help!
Discover PointCare Services
Learn why leading enterprises entrust PointCare to provide managed IT lifecycle services for all their mobility and IT infrastructure needs.
A Full Team of IT Professionals at Your Service
Tech on Demand offers all the resourcing, support, and technical services necessary to keep your systems operational.
Customizable Programs
Choose a support plan that meets the unique needs of your organization. Options include regularly scheduled services (including Preventative Maintenance services) or on-demand onsite support that suits your budget and technology ecosystem.
Scalable ‘Smart Hand’ Resources
Expand the capabilities of your internal IT team by tapping into our nationwide network of professionals. Leverage PointCare on-demand IT support when your team needs to focus on mission-critical tasks.
Comprehensive Technology Project Management
PointCare services available on demand include technology project management to ensure your project is handled quickly and expertly. Our project managers ensure white-glove service from ticket submission to resolution.
Diverse Technical Expertise
We offer onsite IT support for network issues with routers, firewalls, switches, wireless access points and controllers, as well as point of sale systems and peripherals, mobile devices, PCs, printers, and other IT hardware.
The Advantage of Using PointCare Onsite Support
PointCare provides industry-leading, customer-centric IT service and support.
Skilled, Vetted IT Professionals
PointCare evaluates and ranks the 1,800+ IT professionals in our network based on their skills and experience. You can count on onsite, on-demand IT support from a technician familiar with your technology and your issue.
Onsite and Remote Support
PointCare’s VISION platform makes it possible for our team to address some issues remotely. We’ll evaluate the issue and determine the quickest and most efficient way to resolve it the first time, whether through our platform or onsite.
Support on Your Timeline
Choose from a variety of maintenance schedules that ensure operations are restored when issues arise. Our StoreCare and SiteCare Preventative Maintenance programs can visit each site on a regular basis to ensure things are kept running optimally.
Simplified Network and Mobility Management
Take unnecessary burden off your IT staff and streamline network and mobility management with us!
