Streamline enterprise service management (ESM) with VISION to save time, increase visibility, and reduce escalations to senior management. Our VISION portal provides a single, easy-to-use interface to monitor the status, health, and location of all your serialized fixed and mobile assets, along with the services we provide. VISION can also be integrated with your device monitoring and management platform for complex device troubleshooting and advanced analytics.
VISION allows customers to automate ticket creation or make requests for on-site assistance through our Tech on Demand services when something goes wrong, or even when you could simply use a little extra help. VISION will track and report on the entire lifecycle of your devices being deployed, serviced, or sitting ready in your spare pool. For convenience, you also have direct access to your DPS team through the portal.
Use VISION to avoid downtime when devices break by taking full advantage of our Rapid Exchange (REx) service. Enter a ticket into the portal, and REx draws from your spare pool inventory to configure and replace the device. We’ll even overnight a new device if you enter your ticket by 3PM PST.
