Trust DecisionPoint for full-service onsite and depot repair of your IT equipment to get your operation back up and running with as little downtime as possible. Our nationwide presence and extensive experience with more than 50 hardware OEMs, operating systems, including Windows, iOS, Android, and all major mobility management (EMM) platforms, allow us to quickly and efficiently resolve service requests with the most effective solution for your mid to large size business.
Hardware Repair Services
Technology Repairs that Keep Your Enterprise Going
DecisionPoint’s national network of technology repair technicians takes quick action to help you reduce downtime, control costs, and optimize employee experiences. We offer MDM help desk support, depot repair, and onsite equipment maintenance to customers nationwide via service centers in Atlanta, GA, and Irvine, CA. In addition, we offer flexible turnaround times to minimize disruptions to your operations.
Depot Repair
Simplify IT repairs with DecisionPoint's time-tested processes and expert US-based team of engineers and technicians. Our comprehensive depot repair services include diagnosis, troubleshooting and repairing it to its original operational state. That includes adjustment, realignment, custom configurations, software reload, or other services in a three- to five-day turnaround.
Onsite Repair
DecisionPoint's nationwide network of hardware repair technicians can provide onsite repairs at your facility anywhere in the U.S. Our highly trained and experienced technical support personnel are available for 4-hour, 8-hour, and next-day service options. Although technology failures are inevitable, our onsite repair services can include preventative maintenance visits to ensure your systems are less likely to fail during peak operational periods.
Mobile Device Managed Services (MDM)
Improve the reliability of your enterprise’s IT infrastructure, resolve application issues and reduce your support costs with DecisionPoint’s help desk. By adding our Managed Service to proactively monitor your devices, we can identify trends and behaviors that may be causing breakage and downtime.
Tech-On-Demand
Extended Enterprises don’t always have IT staff at every location. If on-site service is required, our Tech-On-Demand service allows you to put in tickets via OnPoint and request support across the country. We can help you install new equipment or simply show up to solve any number of IT related problems at your extended sites, nationally.
Hardware and Equipment We Repair
- Consumer device repair and maintenance
- Smart phones
- Mobile computers
- Desktop and laptop computers
- Forklift/Vehicle mounted computers
- Printers
- Monitors
- All-in-One computers
- Touch screen monitors
- Two-Way radio products
- Access points
- Servers and routers
Company-Owned Device Support
DecisionPoint provides turnkey lifecycle support for your corporate devices including:
- Apple- iPhone and iPads
- Samsung: Galaxy series, A series, Tab and Tab Active
- Other Android devices
We offer complete support for all your company-owned devices through a single point of contact. DecisionPoint teams stage and kit your devices, formatted with company image for zero-touch install. Pre-configured applications, settings and profiles installed along with the accessories you need to protect the device. Customers can use the DecisionPoint VISION portal to enter tickets to initiate a return for a defective device and if needed, have a replacement shipped the same day. With the VISION portal, customers will have complete visibility on the status of their request, whether it’s being repaired or replaced. To maintain competitive pricing we offer:
- 3- to 5-year terms that include all program costs in an operational monthly cost
- Scheduled device refresh at the end of the lease term
- End-of-life or end-of-lease device collection and reverse logistics
IT Lifecycle Management
Learn more about related IT Lifecycle Management offerings.
Selection and Configuration
Complex technology rollouts require a great deal for careful planning, and many businesses don’t have the IT labor or expertise to select and configure a variety of IT hardware and software properly. Our IT experts can help you assess your company’s technology needs and configure your equipment, which will in turn reduce potential for human error that could lead to security leaks, and cut back on project delays due to rollout complications.
Advanced Deployment
Whether you have a one-off site-specific IT project or or need nationwide onsite support for a large deployment, we have the experts to help you complete the job. Our expertise covers the full range of deployments, including point of sale (POS) system installations, cabling, software updates, RF site surveys, store decommissioning, and infrastructure installations, across hundreds or even thousands of locations.
IT Asset Management
We offer complete IT asset management services, including tracking, proactive maintenance, device status, data collection, and reporting, streamlining your operations and decisions. Our vendor-agnostic services can track any device, help you avoid downtime by monitoring devices for problems and find spares when needed. We also collect data on how devices are performing, track which devices may need to be replaced soon, and produce custom reports that help you make informed decisions about your next technology investment.
IT Project Management
The complexity of IT projects often creates a challenge for enterprises to complete implementations on a tight timeframe and budget. DecisionPoint’s IT Project Management services have the tools, resources, and expertise necessary to facilitate all parts of your project to successful completion, which can ensure long-term value for your IT investments.
IT Asset Disposition
One element of essential technology maintenance that many businesses overlook is IT asset disposition (ITAD). Improper disposal of IT hardware can lead to devastating data leaks, environmental consequences, and ultimately, damage to your company’s reputation. Our data destruction, recycling, and remarketing services rise above industry standards, and our rigorous processes ensure top-notch safety for your retired technology and devices.
Download Our Product Catalog
Explore the entire line of our enterprise mobility systems and services.
Explore Our Full Suite of Services
Enterprise Mobility
Manage device security and empower employees to access data in remote locations. We offer a variety of mobile device form factors including tablets, mobile computers, vehicle-mount computers and mobile carts. Select, configure, deploy and manage fleets of mobile devices from industry-leading manufacturers.
Managed Network Services
Let us provide managed network services across your entire enterprise, from corporate headquarters to remote offices. We offer WAN managed and monitored broadband services, LAN infrastructure monitoring and management, managed and monitored cellular services, and Wi-Fi services to keep your employees connected and operating efficiently at all times.
IT Lifecycle Management
With the major phases of our IT lifecycle management program, we take care of your company’s technology management needs from implementation and deployment through device retirement. Our VISION portal lets you get a snapshot of the health and location of all your devices, our responsive repair services keep your devices running efficiently, and we’ll even handle returns and replacements.
Managed IT Services
Our global integrated IT service desk offers support 24/7/365, so that your workforce always has access to assistance with their devices. We also offer IT staff augmentation services to help you find, qualify, and deploy IT talent for all of your company’s IT initiatives.
Products
Through strategic relationships with leading IT hardware manufacturers, we offer a comprehensive technology product portfolio. Partner with us for assistance with product selection, configuration, procurement and deployment for all of your mobility, printing, scanning, and supplies needs.
- Enterprise Mobility
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Enterprise Mobility
Manage device security and empower employees to access data in remote locations. We offer a variety of mobile device form factors including tablets, mobile computers, vehicle-mount computers and mobile carts. Select, configure, deploy and manage fleets of mobile devices from industry-leading manufacturers.
- Managed Network Services
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Managed Network Services
Let us provide managed network services across your entire enterprise, from corporate headquarters to remote offices. We offer WAN managed and monitored broadband services, LAN infrastructure monitoring and management, managed and monitored cellular services, and Wi-Fi services to keep your employees connected and operating efficiently at all times.
- IT Lifecycle Management
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IT Lifecycle Management
With the major phases of our IT lifecycle management program, we take care of your company’s technology management needs from implementation and deployment through device retirement. Our VISION portal lets you get a snapshot of the health and location of all your devices, our responsive repair services keep your devices running efficiently, and we’ll even handle returns and replacements.
- Managed IT Services
-
Managed IT Services
Our global integrated IT service desk offers support 24/7/365, so that your workforce always has access to assistance with their devices. We also offer IT staff augmentation services to help you find, qualify, and deploy IT talent for all of your company’s IT initiatives.
- Products
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Products
Through strategic relationships with leading IT hardware manufacturers, we offer a comprehensive technology product portfolio. Partner with us for assistance with product selection, configuration, procurement and deployment for all of your mobility, printing, scanning, and supplies needs.
Industry Expertise
From supply chain to retail and healthcare, we’ve established a proven track record with enterprise customers across all industries nationwide.
Why Work With DPS
Unsurpassed Expertise
Expertise matters. Our nationwide presence and extensive experience with more than 50 original equipment manufacturers (OEM) and all major enterprise mobility management solutions, allows us to quickly and efficiently resolve service requests with the most effective solution for your enterprise.
Quick Turnaround
At DecisionPoint, we have teams of IT support technicians willing and ready to work with you at a moment’s notice. Using our deep knowledge of technology and our many years of experience, we will repair your devices quickly, efficiently, and cost-effectively to keep your operation running with as little downtime as possible.
Long-Term Partner
From design to deployment and support, DecisionPoint’s enterprise mobility services and professional IT lifecycle management services teams are with you from start to finish to create a flexible, scalable technology strategy that can grow as your business needs change.
FAQs
What is the difference between depot services and onsite services?
Depot services offer a quick and reliable response for non-critical equipment that is covered by a repair-and-return service. For example, if the device is down for days, you can send the device to our service facility for repair and next-day replacement shipped from your spares pool from our depot facility to your location. Onsite services are recommended for mission-critical devices and are ideal for large stationary equipment, such as industrial label, laser, and multifunction printers.
What types of equipment do you service?
Our flexible and comprehensive repair services cover a full range of equipment, including smartphones, mobile computers, desktops, laptop computers, forklift/vehicle-mounted computers, printers, monitors, all-in-one computers, touch-screen monitors, two-way radio products, access points, servers, routers, and much more.
Vendor Partners
Everything Under One Portal, Through One Provider.
Manage your business’ unique security, networking, and IT infrastructure needs anytime, anywhere — all in one place.
