DecisionPoint offers tools, resources, and services for each phase of the IT lifecycle. From hardware and software selection and procurement through to IT asset disposition, DecisionPoint provides services to assist your in-house team or step up to manage IT projects including infrastructure for new facilities, IT deployments, and store decommissionings. Our national team also has the resources to manage or assist you with IT projects extending over multiple locations and involving thousands of devices.
IT Lifecycle Management
Cradle to Grave Mobility Service
IT departments don’t have time to sort out all the deployment issues they face. That’s why DecisionPoint’s comprehensive implementation process ensures devices are zero touch. DecisionPoint assembles the entire system, including device configuration and testing, to deliver work-ready products that integrate seamlessly into your existing workflow.
DecisionPoint’s team of experts can plan and execute projects, from simple to complex, across the U.S. We’ve successfully accomplished a wide range of deployments, from point of sale (POS), RF site surveys, store decommissioning, and network infrastructure installations. A dedicated project manager will coordinate with your team and your vendors to resolve issues, manage budget, and keep your project on schedule.
IT Asset Management
Our team of experienced professionals provides complete IT asset management services, via our OnPoint portal, giving you complete visibility into your enterprise’s laptops, printers, point of sale (POS) terminals, and mobile devices. DecisionPoint IT asset management services include tracking, proactive maintenance, device status, and reporting, allowing you to streamline workflows and make data-based decisions as you plan your IT roadmap.
IT Project Management
DecisionPoint’s project management services provide you with the tools, resources and support for your project, end to end. We help customize a plan for your business and assist with product selection and procurement. DecisionPoint’s team will also orchestrate all aspects of the project, operating as an extension of your IT team. We also give you the option to have our team onsite to ensure smooth implementation.
DecisionPoint’s experience with more than 50 hardware OEMs and major operating systems and mobility management platforms allows us to resolve issues with minimal downtime. We offer help desk support, depot repair and onsite maintenance and repair via service centers in Atlanta, GA, and Irvine, CA. We also offer spare pool management and flexible turnaround times to meet your requirements.
IT Asset Disposition
DecisionPoint offers a complete range of secure IT asset disposition (ITAD) services that eliminate threats caused by improperly disposing of IT hardware.We’ll help you create the best plan for your business, including options for data destruction, recycling, and remarketing services. Our IT asset disposition services are a part of our comprehensive It lifecycle management program that provides support for your IT solutions from procurement to end of life.
VISION: IT Asset Management Portal
Our portal allows you to monitor your IT assets through a single sign-on (SSO). Within the portal you to see the status of your projects, your infrastructure’s health, open tickets, and service requests – all with just a few clicks. Furthermore, proactive alerts focus only on actual failures and eliminate unimportant alerts. We can identify malfunctioning IT assets and start troubleshooting before a ticket is ever placed.