DecisionPoint offers comprehensive enterprise IT service desk solutions for businesses requiring full- or part-time support services, device help desk support, customer service desk, or full-blown technical service resource centers. No matter what type of IT service desk functions you need, we can provide you with a complete and tailored turnkey solution to meet your specific needs.
Enterprise IT Service Desk Solutions
IT Service Desk for Enterprise Tech Support
DecisionPoint’s IT service desk offers advantages that go far beyond a basic help desk. Improved IT operational efficiencies, increased response time and resolution rate, and higher end-user satisfaction can exponentially increase workforce productivity by minimizing downtime due to IT issues.
24/7 Support
We are there when your enterprise needs us—wherever and whenever necessary. The DecisionPoint IT Support and Service Desk is staffed with dedicated IT professionals, available to you 24/7/365. So whenever you or your customers need assistance, our full-time service technicians are here to help.
Increase Cost Savings
Our IT service desk solution provides users with a faster and more efficient way to resolve IT problems, saving enterprises money in hundreds of different ways. From a self-service portal that expedites ticketing to 24-hour help desk support available year-round to prevent device and network downtime, DecisionPoint's IT Service Desk best practices are designed to drive IT cost savings and risk mitigation.
Increase Communication and Visibility
When combined with our network monitoring services, our IT service desk enables communication and collaboration between IT and other departments. In addition, our single pane of glass dashboard helps proactively identify and resolve mission-critical issues and system outages before they impact your business by enabling you to create, assign, track, and resolve tickets effectively.
Boost Productivity
With DecisionPoint’s IT Service Desk fielding and resolving IT issues, your internal resources can focus on high-value and mission-critical tasks. Our system efficiently logs issues, incidents, and requests from email, phone or self-service portal and communicates them directly to our knowledgeable technical teams without intervention from your staff.
Managed IT Services
Learn more about related Managed IT Service offerings.
IT Staff Augmentation
As your company grows, you might be looking to expand your permanent IT team, or you may be looking for temporary labor to help you complete a specific IT project. However, between labor and IT skills shortages, it can be a challenge to fill certain positions. Our IT staff augmentation services can help you find the professionals you need, whether it’s for contract work, contract-to-hire, direct hire or an executive search.
Download Our Product Catalog
Explore the entire line of our enterprise mobility systems and services.
Explore Our Full Suite of Services
Enterprise Mobility
Manage device security and empower employees to access data in remote locations. We offer a variety of mobile device form factors including tablets, mobile computers, vehicle-mount computers and mobile carts. Select, configure, deploy and manage fleets of mobile devices from industry-leading manufacturers.
Managed Network Services
Let us provide managed network services across your entire enterprise, from corporate headquarters to remote offices. We offer WAN managed and monitored broadband services, LAN infrastructure monitoring and management, managed and monitored cellular services, and Wi-Fi services to keep your employees connected and operating efficiently at all times.
IT Lifecycle Management
With the major phases of our IT lifecycle management program, we take care of your company’s technology management needs from implementation and deployment through device retirement. Our OnPoint Service Hub lets you get a snapshot of the health and location of all your devices, our responsive repair services keep your devices running efficiently, and we’ll even handle returns and replacements.
Managed IT Services
Our global integrated IT service desk offers support 24/7/365, so that your workforce always has access to assistance with their devices. We also offer IT staff augmentation services to help you find, qualify, and deploy IT talent for all of your company’s IT initiatives.
Products
Through strategic relationships with leading IT hardware manufacturers, we offer a comprehensive technology product portfolio. Partner with us for assistance with product selection, configuration, procurement and deployment for all of your mobility, printing, scanning, and supplies needs.
- Enterprise Mobility
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Enterprise Mobility
Manage device security and empower employees to access data in remote locations. We offer a variety of mobile device form factors including tablets, mobile computers, vehicle-mount computers and mobile carts. Select, configure, deploy and manage fleets of mobile devices from industry-leading manufacturers.
- Managed Network Services
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Managed Network Services
Let us provide managed network services across your entire enterprise, from corporate headquarters to remote offices. We offer WAN managed and monitored broadband services, LAN infrastructure monitoring and management, managed and monitored cellular services, and Wi-Fi services to keep your employees connected and operating efficiently at all times.
- IT Lifecycle Management
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IT Lifecycle Management
With the major phases of our IT lifecycle management program, we take care of your company’s technology management needs from implementation and deployment through device retirement. Our OnPoint Service Hub lets you get a snapshot of the health and location of all your devices, our responsive repair services keep your devices running efficiently, and we’ll even handle returns and replacements.
- Managed IT Services
-
Managed IT Services
Our global integrated IT service desk offers support 24/7/365, so that your workforce always has access to assistance with their devices. We also offer IT staff augmentation services to help you find, qualify, and deploy IT talent for all of your company’s IT initiatives.
- Products
-
Products
Through strategic relationships with leading IT hardware manufacturers, we offer a comprehensive technology product portfolio. Partner with us for assistance with product selection, configuration, procurement and deployment for all of your mobility, printing, scanning, and supplies needs.
Industry Expertise
From supply chain to retail and healthcare, we’ve established a proven track record with enterprise customers across all industries nationwide.
Why Work With DPS
Tailored to You
Our flexible, agile, tailored IT service desk solution puts you in complete control. We offer scalable and responsive IT support to seamlessly supplement your existing in-house operations or support ad-hoc projects and endpoint management.
End-to-End Solutions
Our fully tailored, end-to-end solutions ensure successful design, implementation, and ongoing technology management—meeting your exact needs exactly when you need us. As a result, we can help you grow your enterprise, enhance workforce productivity, and more.
Industry Leading Service and Support
Our foundation has been built on solid relationships, trust, and always doing the right thing for our customers from the very beginning. Partnering with DecisionPoint Systems means that we’ll always have your back, and we are fully committed to your success.
Everything Under One Portal, Through One Provider.
Manage your business’ unique security, networking, and IT infrastructure needs anytime, anywhere — all in one place.
