DecisionPoint offers comprehensive enterprise IT service desk solutions for businesses requiring full- or part-time support services, device help desk support, customer service desk, or full-blown technical service resource centers. No matter what type of IT service desk functions you need, we can provide you with a complete and tailored turnkey solution to meet your specific needs.
Enterprise IT Service Desk Solutions
IT Service Desk for Enterprise Tech Support
DecisionPoint’s IT service desk offers advantages that go far beyond a basic help desk. Improved IT operational efficiencies, increased response time and resolution rate, and higher end-user satisfaction can exponentially increase workforce productivity by minimizing downtime due to IT issues.
24/7 Support
Increase Cost Savings
Increase Communication and Visibility
Boost Productivity
Managed IT Services
IT Staff Augmentation
As your company grows, you might be looking to expand your permanent IT team, or you may be looking for temporary labor to help you complete a specific IT project. However, between labor and IT skills shortages, it can be a challenge to fill certain positions. Our IT staff augmentation services can help you find the professionals you need, whether it’s for contract work, contract-to-hire, direct hire or an executive search.

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Explore Our Full Suite of Services

Enterprise Mobility
Manage device security and empower employees to access data in remote locations. We offer a variety of mobile device form factors including tablets, mobile computers, vehicle-mount computers and mobile carts. Select, configure, deploy and manage fleets of mobile devices from industry-leading manufacturers.

Managed Network Services
Let us provide managed network services across your entire enterprise, from corporate headquarters to remote offices. We offer WAN managed and monitored broadband services, LAN infrastructure monitoring and management, managed and monitored cellular services, and Wi-Fi services to keep your employees connected and operating efficiently at all times.

IT Lifecycle Management
With the major phases of our IT lifecycle management program, we take care of your company’s technology management needs from implementation and deployment through device retirement. Our OnPoint Service Hub lets you get a snapshot of the health and location of all your devices, our responsive repair services keep your devices running efficiently, and we’ll even handle returns and replacements.

Managed IT Services
Our global integrated IT service desk offers support 24/7/365, so that your workforce always has access to assistance with their devices. We also offer IT staff augmentation services to help you find, qualify, and deploy IT talent for all of your company’s IT initiatives.

Products
Through strategic relationships with leading IT hardware manufacturers, we offer a comprehensive technology product portfolio. Partner with us for assistance with product selection, configuration, procurement and deployment for all of your mobility, printing, scanning, and supplies needs.
- Enterprise Mobility
-
Enterprise Mobility
Manage device security and empower employees to access data in remote locations. We offer a variety of mobile device form factors including tablets, mobile computers, vehicle-mount computers and mobile carts. Select, configure, deploy and manage fleets of mobile devices from industry-leading manufacturers.
- Managed Network Services
-
Managed Network Services
Let us provide managed network services across your entire enterprise, from corporate headquarters to remote offices. We offer WAN managed and monitored broadband services, LAN infrastructure monitoring and management, managed and monitored cellular services, and Wi-Fi services to keep your employees connected and operating efficiently at all times.
- IT Lifecycle Management
-
IT Lifecycle Management
With the major phases of our IT lifecycle management program, we take care of your company’s technology management needs from implementation and deployment through device retirement. Our OnPoint Service Hub lets you get a snapshot of the health and location of all your devices, our responsive repair services keep your devices running efficiently, and we’ll even handle returns and replacements.
- Managed IT Services
-
Managed IT Services
Our global integrated IT service desk offers support 24/7/365, so that your workforce always has access to assistance with their devices. We also offer IT staff augmentation services to help you find, qualify, and deploy IT talent for all of your company’s IT initiatives.
- Products
-
Products
Through strategic relationships with leading IT hardware manufacturers, we offer a comprehensive technology product portfolio. Partner with us for assistance with product selection, configuration, procurement and deployment for all of your mobility, printing, scanning, and supplies needs.
Industry Expertise
From supply chain to retail and healthcare, we’ve established a proven track record with enterprise customers across all industries nationwide.
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End-to-End Solutions

Industry Leading Service and Support
Everything Under One Portal, Through One Provider.
Manage your business’ unique security, networking, and IT infrastructure needs anytime, anywhere — all in one place.