Retailers have a lot to juggle, and IT asset management tools can help lighten the load. There are many moving pieces to an enterprise retail environment, especially during the holiday rush season. Recently the National Retail Federation (NRF) released findings that 91% of consumers participate in winter holiday celebrations requiring gifts, and 60% of those browse or shop before November for those gifts.
The end of the year is a peak time for retailers, and having your mobility technology up to date and ready can make a notable difference to your bottom line. When your employees can quickly scan items or assist on the sales floor with quick product lookup or price scans, you can elevate the customer experience and close more sales.
Efficient mobile assets are critical to holiday rush success; expecting your staff to juggle managing internal resources and customer service can be overwhelming. An IT management partner can help roll out and support devices to support your organization before and during the busiest cycles of the year.
Seriously, You Need an IT Asset Management Solution
While tech spending is increasing overall, it can be a challenge to discern and invest in which platforms will work best for your organization over time. However, there are numerous benefits to having a mobility solution, and it works through proactive management processes in conjunction with a managed service provider’s support.
When you partner with a managed service provider, you can expect increased device security for your organization. Many providers follow strict security procedures when handling client devices and solutions. A partnership can also save money over time through proactive management and support. When devices are down less often you miss fewer sales, leading to better ROI from your hardware and software investments.
Your investment will go further when you can work with a provider specializing in the latest technology. At DecisionPoint, we have a nationwide network of IT professionals that can support your organization with projects like selection and configuration, deployment, mobile device management, and repair depot services.
Your customers are better and faster served when your mobile assets, like mobile devices, POS systems, and kiosks, are up-to-date and easy for your retail teams to use. This is especially critical when planning for days and times you know will be busy.
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Keep Your Expectations High
When you partner with an IT services provider, there are a few best practices you should expect them to follow to serve your business best, mainly when it comes to your mobile devices.
Your provider should work with you to survey your tech stack and needs. Once an audit is complete, expect a written plan and documentation for how your organizations will work together to manage your mobile devices and hardware. Additionally, an IT asset management solution should give visibility into your entire tech stack to help your provider proactively monitor and manage your tech on your behalf.
When you manage your fleet proactively, you mitigate downtime and missed sales opportunities. Your provider works with you to help identify at-risk devices and troubleshoot any issues before they cause problems. With providers that have depot services, you can expect replacement devices to be delivered as soon as possible to help keep your team working without delays.
Asset Management Tools Customizable to You
When partnering with an IT services provider, your plan will be individualized to your needs. This might include lifecycle management services to help roll out and maintain devices in addition to end-of-life asset disposition and store closings.
Your provider should have an online portal that allows customers to view the status of IT assets at a glance, no matter how many facilities you have across the country. This can help your team complete hardware audits and have direct visibility into every mobility device in your fleet. A monitoring platform should show status updates for all your devices so you, or your provider, can monitor which devices are due for service and upgrades.
Harness Industry Leading Asset Management Solutions
DecisionPoint spent years building up its barcode and hardware credibility in an competitive industry, and now offers the support and services our clients need.
VISION is a unique asset management tool that goes hand-in-hand with our lifecycle management platforms so that our clients feel like they get the best value for their investment. This tool allows us to survey all of your hardware and report on the IT lifecycle stage of each device. We can also put in proactive tickets for any devices that might become problematic.
We support your devices, and your team, for the entire lifecycle of your devices. Let’s talk about a retail IT asset management strategy and solution that best fits your mobility needs.
