VISION: Easily View and Manage Your IT Assets and Infrastructure

A complete, integrated solution to manage your IT infrastructure and the services that support them through a single pane of glass

DecisionPoint understands that how you manage your enterprise technology is just as important as how you implement it. That’s why we have designed VISION, a comprehensive portal, that enables you to monitor the progress in major roll-outs and manage your entire IT infrastructure through a single, easy-to-use interface. 

Through this single sign-on (SSO), you can see the status of your projects, infrastructure’s health, mobile technology, open tickets, and service requests with just a few clicks. Proactive alerts focus only on true failures and eliminate alerts that aren’t critical. We can identify a malfunctioning IT asset and begin troubleshooting before a ticket is ever placed.

Learn more about our Full Stack Monitoring support.

VISION portal screenshot
VISION screenshot

Why Use VISION?

  • Manage and View Your Mobile Assets, Repairs and Services
  • Integrated Monitoring Platform for Automated Ticket Creation
  • Service Requests for On-Site Assistance
  • View the Status of Projects and Review Project Details
  • Reduce Escalations to Senior Management

VISION as your IT Lifecycle Management Portal

Manage the entire lifecycle of your Mobility and  IT infrastructure all in one view. VISION provides real-time visibility to manage the health, location, and status of your mission-critical IT assets, no matter where they are located in your enterprise. Acquiring technology is easy, but minimizing downtime and simplifying the management of a large distributed enterprise can present challenges for the IT team and your end-users. 

VISION, combined with our managed services, provides:

  • Deploy custom configured Mobile Devices and the surrounding Infrastructure
  • Custom Asset Tagging
  • Customized Kits
  • RMA Creation with Advanced Exchange Management
  • Repair and Refurbishment  
  • Track Assets by Location and Health Status via Our Interactive Map.
  • Monitor Servers, Switches, PC’s, and POS systems 
VISION portal screenshot
Product & Services Catalog

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Explore the entire line of our enterprise mobility systems and services.

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On-Site Service Requests and Management

VISION allows you to submit a ticket as you need support. We’re also able to integrate to your ITSM platform to automate Tier 1 or Tier 2 Helps Desk Functionality. We allow you to customize how you want these services provided to your distributed enterprise. Whether it’s a national project for rapid-fire installations or an ad hoc request for a single call, DecisionPoint has the resources to get your task across the finish line.

  • Interface is Customized to your Needs for Easy On-Site Service Requests
  • National Coverage 
  • Incident Reporting and Disposition
  • Provide Dynamic, Customized Views of Your Information
  • Schedule Reports
  • Track Tickets and Tech on Demand Requests

Infrastructure Monitoring and Observability Platform

The VISION platform monitors all of your critical IT infrastructure and its health based on your criteria. Whether only monitoring up/down or 80 different characteristics of a mission-critical server, VISION will tell you exactly what is broken and then create a ticket, ignoring any downstream alarms. Tickets are automatically generated and actioned by DecisionPoint’s NOC.

DecisionPoint customizes our monitoring platform to ensure we focus on the key devices and their attributes. Only alerting for failing or faulty devices, resulting in an automated ticket, dramatically reducing time to solve problems with a proactive approach. Key IT assets might include:

  • POS Systems
  • PCs
  • Servers
  • Switches
  • Data Centers
  • IoT Devices
VISION Portal screenshot

Full-Scope Management for Your Network & Connections

Having a solid network connection and ensuring your connectivity can be a challenge in a Distributed Enterprise. The dreaded office phrase “the wifi is bad” can be a tough problem to solve, depending on the source of the issue.

VISION’s monitoring capabilities will tell you when the connection is down, when the backup has kicked in, and if any hardware components have failed all along your network. We identify and solve the problem quickly with our NOC. We also acquire new circuits for you and simplify all facets of the process while saving you money on your connections via our wholesale rates.

DecisionPoint can Manage and Monitor:

  • LAN Connections 
  • Cellular Back-Up Connections
  • SD-WAN Devices
  • Controllers
  • WiFi Access Points

Other Network Services

  • Circuit Acquisition across North America
  • New Construction or Existing Circuits
  • Provider Management and Volume Pricing