In our October 29th post I provided information about the new Motorola ES400 Enterprise Digital Assistant (EDA).  Today I’d like to provide you with the opportunity to learn more about the ES400 and the benefits it provides to a variety of field workers.  Download the Motorola ES400 Field Mobility Application Brief to learn more.

Also, check out the video below that features Darin Soll, CXT Software CEO and DecisionPoint partner discussing the strong demand for rugged, small form-factor devices like the ES400.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. to learn more about our MobileArc® Field Mobility Practice—everything you need to automate your field-based workforce.

Mobility provides a variety of ways for delivery and installation crews to better serve customers.  When a consumer purchases an item that must be professionally installed, they want it done right and in a timely manner.  With a mobile device in hand, field workers have access to detailed information about the work order in real-time.  Eliminating paper processes and providing your workers with mobile devices enables:

• Efficient routing and dispatching
• GPS capabilities
• Access to detailed work orders
• Access to installation diagrams
• Signature capture for proof of completion

When combined with a mag-stripe reader and mobile printer, field workers can even process payments in the field and provide customers with a receipt on the spot.  Access to detailed job tickets also enables employees to upsell while on location by offering warranty agreements during installation.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for additional information about mobile solutions for home delivery and installation.

Many utility and energy companies provide service to hundreds of thousands of customers or more.  Keeping these customers happy and providing efficient and reliable service is a top priority.  Mobile solutions enable utility and energy companies to streamline operations and provide real-time visibility into:

• Field worker performance
• Equipment performance
• Consumer consumption
• Asset utilization

With real-time accurate data, efficiency is improved and system problems are reduced, providing a new level of customer service.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for additional information about mobile solutions designed for utility and energy companies.

Mobile Resource Management or MRM solutions enable the tracking and management of mobile assets to maximize productivity.  End-to-end MRM solutions combine mobile technology, GPS tracking, wireless communication and route planning software to enhance customer service and increase productivity.  With a single integrated solution you can effectively manage all of your mobile assets.  Mobile Resource Management solutions are ideal for:

• Couriers
• Field Services
• Field Sales
• Field Inspection

With an MRM solution and automated entry of field data you will complete more stops per day, decrease the miles traveled and can view driver performance in real-time.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for additional information about Mobile Resource Management solutions.

In our Sept 16th post we provided information about the features of the Motorola MC9500-K mobile device.  The following video highlights some of these fetaures in various applications, including:

• Direct Store Delivery
• Field Services
• Transportation & Logistics
• Emergency Services

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. to learn more about the Motorola MC9500-K.

DecisionPoint understands that field service technicians need real-time information in the field to efficiently and accurately complete their jobs.  That’s why MobileArc™ Field Services Solutions provide your mobile workforce with all the tools they need at their fingertips while keeping them connected to the back office.  The following success story provides more information about a DecisionPoint field services solution that helped one company realize the benefits of real-time information.

Customer Profile

Leading provider of lottery-based gaming systems

Solution Details

Deployed approximately 300 Motorola MC75 handhelds running an Astea field service application and a custom APN.

Work orders are wirelessly dispatched to service technicians for:

• New gaming equipment installations
• Change of equipment
• Repairs

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. to learn more about our mobile field services solutions.

DecisionPoint Systems, Inc. works with multiple software vendors to create mobile field service solutions that increase efficiency and customer satisfaction levels while also enabling you to reach new levels of ROI.  Here is a great video demo from our partner MobileFrame that showcases some of the tools and features your mobile workforce will have at their fingertips when you choose a DecisionPoint Field Services Solution.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. to learn more about our end-to-end MobileArc™ Field Services Solutions.

Businesses provide mobile devices to employees in the field to increase productivity and efficiency.  Sometimes these very devices can be the cause of decreased productivity by distracting workers and allowing them to access applications that aren’t pertinent to their job, such as games and Web access for personal use.  However, businesses can easily combat this issue by adding lockdown solutions that provide complete control over applications and functionality of devices in the field.  These solutions protect productivity by preventing unauthorized device usage.  With complete control, management can:

• Prohibit the installation of non-approved applications
• Employees can only access applications pertinent to their job
• Set access policies for specific individuals or entire workgroups
• Secure the device if it’s lost or stolen

The ability to restrict personal use of mobile computers in the field maintains productivity and profitability.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for more information about solutions designed to control your mobile devices while in the field.

Increase service calls completed.  Like everyone these days you want to do more with less. As a field service company, that can mean completing more service calls with the same number of technicians.
 
By implementing a complete field service solution, HVAC field technicians will:

• Increase the number of orders completed in a day
• Improve customer satisfaction
• Reduce human error

Adding mobile printing applications also increases efficiency by providing service estimates, sales orders, delivery confirmations, invoices and receipts while out in the field.

Click Here to learn more about solutions designed for HVAC field technicians.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for more information about field service solutions.

In our Nov. 6th post we went over the features of Agilis Systems’ SmartLOCATE GPS tracking software.  Now let’s take a quick look at exactly what a GPS tracking solution can do for you:

• Reduced Expenses:  Complete more deliveries, service calls or visits per day
• Monitor driver performance confirming stop sequence, route taken and stop duration
• Eliminate / reduce unauthorized vehicle use
• Automate time entry / eliminate manual errors and data entry expense
• Timely vehicle maintenance
• Monitor speeding
• Automatic and accurate mileage capture
• Generate Stop Reports of more deliveries, service calls or visits completed by each driver
• Improved communications between office and field workers with included messaging

… all for less than 7 cents per hour per field worker.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for more information about GPS tracking solutions.