Motorola recently announced the release of the new MC65 mobile computer.  Watch the video below to learn more about this new product and check back in the next few weeks for additional information about the benefits that this rugged and flexible device brings to a variety of industries.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for additional information about the Motorola MC65.

In the retail industry many commissioned sales associates at department stores and specialty fashion stores refer to their book of clients as their “black book.”  This black book of clients poses a problem for many retailers because using a paper system to track customers and past purchases means that when a sales associate leaves, so does all of their client data.  Many retailers have begun automating the “black book” and supplying their sales associates with Enterprise Digital Assistants (EDAs) that not only increase customer satisfaction, but also capture all customer data so that it stays with the retailer.  Some typical applications that run on EDAs and empower sales associates include:

• Updating and accessing customer profiles
• Accessing data on sizes and preferences
• Analyzing past purchases
• Scheduling appointments
• Creating customer wish lists
• Product consultations
• Automatic recommendations

…And more!  Mobile clienteling solutions empower associates, help increase sales and retain customer loyalty.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for additional information about mobile retail solutions designed for sales associates.

Repair technicians have multiple tasks throughout the day and paper processes for work orders, parts orders, time sheets and mileage reports can quickly degrade productivity.  With an automated system field technicians receive detailed work orders on mobile devices.  Technicians are able to use their time more effectively by tracking their time worked, completed repairs and mileage—all while on-the-go.  The transmission of detailed repair information right to a mobile device also minimizes the time that dispatchers spend answering questions about specific work orders.  Eliminating paper processes also provides these additional benefits:

• Immediate reporting-information about completed jobs is logged in real-time
• Accelerated billing cycles-real-time reporting from the field enables the faster creation of invoices
• Minimize delays-requests for additional parts can be sent immediately to the parts department

Detailed records can also improve business processes by allowing management to make more informed decisions about ways to better serve customers.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for additional information about mobile workforce management solutions.

The Last Mile Delivery Forum starts on Sept. 30th and DecisionPoint Systems will be in Booth #18, so we hope you drop by and visit with us.

DecisionPoint’s MobileArc Courier Solutions provide everything needed for success and you’ll definitely want to stop by our booth if:

Your shipper is asking about

• Signature Capture
• Bar Code Scanning
• GPS Location Based Services

Your drivers need a device that

• Is rugged
• Is weather-proof
• Can be read inside and outside
• Operates for a full shift on a single battery
• Is both a phone and a mobile computer

If you’re looking for a partner who

• Is a mobile computer expert
• Works with Sprint, Verizon, AT&T and T-Mobile
• Can provision your device to work out-of-the-box
• Can manage your devices in the field
• Can support your device day after day, year after year

We hope to see you at the show!

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for additional information about our MobileArc Courier Solutions.

When purchasing mobile devices it is important to think about the various accessories available that will improve productivity and increase employee efficiency.  You may think of an accessory as simply a stylus or a battery, but there are many options and they will have a direct impact on productivity.  Many accessories are snap-ons and provide your workforce with more of the tools they need at their fingertips or enhance the design of a mobile device for increased productivity or protection.  Here are a few examples of accessories that can improve employee efficiency:

• Mobile payment modules or magnetic stripe readers that enable payment processing in the field
• Industry specific carrying cases, such as the DSD Handcart Bag
• Snap-on trigger handles that provide comfortable data capture
• Mobile device vehicle mounts that increase safety
• Mounting cradles designed specifically for harsh environments that can even endure the shocks from forklifts

DecisionPoint has over 30 years of experience in mobility and can help you determine exactly what kind of accessories best fit your needs.

Let’s Get Mobile!  Contact Decisionpoint Systems, Inc. for additional information about mobile device accessories that will improve your workforce productivity.

Enterprise Asset Management (EAM) Solutions enable you to track, service and maintain assets no matter where they’re located.  Mobile computing greatly enhances asset management and allows you to better utilize resources, improve efficiency and reduce operational costs.  Ruggedized handheld mobile computers and the right software can improve a variety of key processes, including:

• Work order scheduling
• Inventory management
• Preventative/corrective maintenance
• Inspection
• Asset audits

The following are some typical characteristics of organizations that benefit from an EAM system with wireless mobile computing:

• You have 50 or more technicians servicing facilities, office equipment, machinery and fleets
• You use paper-based work orders
• Your technicians perform numerous jobs per day
• Your organization is spread across a large area or your workforce is widely dispersed
• Your workforce has minimal computer skills

If this sounds like your business, contact DecisionPoint to learn more about how you can maximize mobility and improve productivity.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for additional information about Enterprise Asset Management Solutions.

From receiving to picking, there are numerous warehouse mobility solutions that are designed to reduce errors and improve productivity.  Picking in a retail warehouse environment is an important part of your internal supply chain and can dramatically affect customer satisfaction.  Accurate picking operations ensure that your customers receive the right product without any shipping delays.  End-to-end mobility solutions provide the pickers in your retail warehouse with the tools to:

• Increase speed
• Improve accuracy
• Improve output
• Ensure the correct items are shipped on time

With a mobile computer (or wearable mobile computer) and a mobile printer your employees can scan, verify that the right product was selected and print pick slips and packing slips on the spot.  The mobile device organizes the picking order route to minimize travel through the warehouse and the mobile printer eliminates the need to travel to printers located elsewhere.  Everything is completed right from the warehouse floor in only a few steps— minimizing picking time and maximizing accuracy.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for additional information about warehouse mobility solutions.

Touchscreens provide an easy and intuitive way to access information via PC’s, mobile computers and mobile phones.  Today we’re going to take a closer look at the two most popular types of touchscreen technology and provide more information about their capabilities.

• Resistive Touchscreens-are durable and resistant to water and dust, but can get scratched easily, so you want to make sure you’re not using a sharp object to input data.  They are “passive”, meaning that the screen senses contact with nearly any object.  A Resistive touchscreen responds to pressure on its surface, so they can be used with a finger, stylus, pen or any pointed object that won’t damage the screen.
• Capacitive Touchscreens-are more durable than resistive touchscreens because they are not only water and dust resistant, but also less likely to get scratched.  Capacitive touchscreens must be touched with an object that emits a constant electric flow, like a finger.  These screens have a very long life, but you’ll have to put away the stylus for this one.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. to learn more about mobile devices with resistive or capacitive touchscreens and which is right for your application.

In our Nov. 9th post we provided information about the release of the Motorola MC3100 Series mobile computer and some of the next generation technology it boasts.  Today I’d like to provide you with the opportunity to learn more about the flexibility of the MC3100 Series and how it can improve retail operations.  The ability to scan 2D bar codes sets the MC3100 Series apart and enables retailers to:

• Improve marketing promotions with 2D coupons
• Increase throughput at the checkout with 2D bar codes that eliminate the need for product codes
• Reduce inventory costs
• Eliminate stock-outs
• Easily comply with the Payment Card Industry (PCI) and traceability requirements

Want to learn more about how the MC3100 Series delivers these benefits?  Download the MC3100 Series Retail Application Brief from DecisionPoint for more information.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for additional information about the MC3100 Series and our end-to-end mobile solutions designed for retailers.

In past posts we’ve described the benefits that Micro Kiosks provide customers, but did you know that they can be used in mobile task management solutions as well?  Micro Kiosks like the Motorola MK4000 can be integrated to existing task management systems, allowing store associates to edit and view tasks from a kiosk.  Store management can also add tasks from a mobile computer and send them in real-time to the kiosk.  Check out this video demo from our partner Global Bay to learn more about how Micro Kiosks increase associate productivity when combined with a mobile task management solution.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. to learn more about mobile retail solutions.