Many utility and energy companies provide service to hundreds of thousands of customers or more.  Keeping these customers happy and providing efficient and reliable service is a top priority.  Mobile solutions enable utility and energy companies to streamline operations and provide real-time visibility into:

• Field worker performance
• Equipment performance
• Consumer consumption
• Asset utilization

With real-time accurate data, efficiency is improved and system problems are reduced, providing a new level of customer service.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for additional information about mobile solutions designed for utility and energy companies.

According to Retail Systems Research, 88% of mega-retailers cite the need to make employees more productive as a top priority.  Empowering associates with mobile technology will not only transform the shopping experience, but increase employee productivity as well.  Retailers can improve employee productivity with solutions such as:

• Mobile Task Management-employees can record completion of assigned tasks via mobile devices or kiosks
• Enterprise Communication-keeping employees connected with Voice solutions enables them to assist customers from anywhere in the store, locate merchandise and request assistance on-the-go
• Mobile Point of Sale (POS)-empower your employees to make a sale from anywhere in the store
• Inventory Management-reduce errors and increase productivity with mobile computers that speed up the inventory process and improve accuracy

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for additional information about mobile solutions that improve employee productivity.

Consumers are constantly on-the-go, so it’s up to retailers to ensure that they reduce wait times and provide a higher level of service to keep them satisfied.  The Motorola MC17 mobile device redefines self-service by allowing customers to scan items while they shop to reduce check-out time, create gift lists and receive targeted promotions.  Check out this video form Motorola to learn more about how the MC17 can improve your customers’ shopping experience.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for additional information about the MC17 and other Mobile Retail Solutions designed to improve customer satisfaction.

Equipping your wait staff with mobile computers eliminates paper orders and immediately sends an electronic order to the kitchen to be prepared.  This increases accuracy and provides your customers with faster service.  No more running back and forth to and from the kitchen.  With a mobile solution you’ll increase efficiency in 3 simple steps:

1. Wait staff enters order information into a handheld device
2. Order is wirelessly sent back to the kitchen
3. Wait staff uses handheld device to swipe credit/debit card for payment

When combined with a mobile printer you can provide customers with paper receipts and process the entire order right at the table.  This type of mobile solution is also ideal for large resorts that offer poolside and beach front service.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for more information about mobile solutions designed for restaurants and resorts.

Retail inventory management solutions enable your workers to record and access inventory information in real-time.  By providing your workforce with mobile computers to perform all merchandise inventory functions you’ll know what you have in stock, what you need to order, and when you need it.  Benefits of a DecisionPoint Retail Inventory Management Solution include:

• Improved supply chain visibility
• Reduced errors and increased productivity per worker
• Improved tracking and managing of in-store inventory
• Improved accuracy of inventory counts
• Reduced out-of-stocks

Eliminate the guesswork and increase efficiency with a DecisionPoint Retail Inventory Management Solution.

Be sure to visit us tomorrow for a demo video of a retail inventory management solution in action.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. to learn more about mobile retail solutions.

In our Feb. 5th post we announced the availability of the Motorola MC9500-K vehicle charging cradle, today I’d like to provide more information about the new Universal Accessory System designed for the MC9500-K and future generations of Motorola mobile computers.  Motorola has created a line of accessories that simplify the day-to-day tasks of employees and back room managers while also reducing operational costs.  The new innovative architecture was created to accommodate future Motorola mobile devices and to easily evolve with upgrades.

You can learn more about this innovative accessory system Here.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for more information about the Motorola MC9500-K and the Universal Accessory System.

Deploying mobile computers yourself can be expensive and time-consuming.  Manually loading each mobile device with the correct network and device settings and software can easily take hours.  The more mobile computers you deploy, the greater the risk of errors and skipped steps.  You’ve probably heard the saying “You don’t know what you don’t know!”  If you don’t know about a firmware or operating system update, how can you know to apply it?  The same goes for knowing how to configure your mobile devices for optimal performance.  The best way to ensure a trouble-free out-of-the-box experience is by relying on mobility experts.  Provisioning a mobile computer typically includes:

• Loading the latest firmware, operating system and device drivers
• Carrier activation
• Customizing dozens of settings
• Installation of application software
• Installation of supporting software and utilities
• Installation of device management software
• Limiting access to only approved applications and settings

By relying on mobility experts you can free up hundreds of hours and eliminate the risk of configuration errors.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for more information about device provisioning.

The courier industry is an integral part of the economy and provides the last minute delivery and supply that has become our nature.  Many industries rely on same day or less than 24-hours delivery for vital supplies or sensitive items.  Delivery of important documents and packages is what distinguishes courier services from other types of delivery services.  For this reason, courier workers require a mobile solution they can rely on to satisfy their customers.

X Mobile from CXT Software combines real-time data capture with transmit features necessary for today’s demanding delivery customers in a simple, wireless application.  X Mobile is a Java-based mobile application that can be installed on many mobile devices, giving companies several hardware options from Java-enabled mobile phones to mobile PDA devices on any mobile network.  X Mobile features include:

• Two-way communication to confirm jobs, pickup and proof of delivery
• Download entire route manifest to a driver’s mobile device
• Real-time signature capture
• Scan and track bar codes in real-time
• GPS

Download the DecisionPoint and CXT Software Datasheet to learn about DecisionPoint solutions that combine X Mobile and the powerful Motorola MC55.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for more information about solutions, hardware and software designed for the courier industry.

I began my corporate career as a Systems Engineer for MSI Data which many years and a couple acquisitions later became a division of Motorola.  My first day was spent meeting with various co-workers to get a lay of the land.  That day was also the day I received my first piece of corporate technology- a “pager”.  As the role of a Systems Engineer was to meet with customers, I was often “in the field”. With the pager firmly attached to my belt, I was now available or at least reachable to everyone in the organization.  As I soon learned, being available had its drawbacks and while I knew when I was needed, I was not always able to promptly respond due to the limited (one way) communication that this device provided and the lack of public phones in various parts of the country.  Over the years the pager evolved. First supporting two-way messaging then came along the cell phone and text messaging, more recently my device not only began to support voice and data (text) but I also had a real-time connection to the corporate email server.  Each new advancement allowed me to be contacted by more methods as well as respond in real-time.  The latest iteration of my corporate technology provides the ability to access the World Wide Web.  Now, not only can I communicate with co-workers in real-time but I have access to an unlimited source of information such as receiving driving directions, downloading company information or making travel reservations.

Although I have a technical background, I am not one to invest in technology just because it is new or cool.  If it does not make my life easier and allow me to get more done in less time, I generally pass right by.  The point is that mobile computers empower me to be more productive and build better relationships with colleagues and customers alike.  If mobile computers can do this for me they certainly can do the same for you and your mobile workers.

Let’s get Mobile!  Contact DecisionPoint Systems, Inc. for more information about mobile technology that can empower your workforce.

Location-Based Services (LBS) or GPS location tracking allows your business to effectively manage mobile resources to ensure they’re in the right place at the right time.  Real-time information can provide insights into whether or not your resources are being used effectively.

SmartLOCATE from Agilis Systems is GPS location tracking software for your mobile workers, vehicles and assets.  SmartLOCATE provides up-to-the-minute location and time card information for on-the-go workers via the back office.

Features include:

• Detailed Web-based map
• Custom icons for drivers, jobs, assets and landmarks
• Play back history
• Vehicle maintenance reports/alerts
• Clock in/out from mobile devices

With GPS tracking software like SmartLOCATE you can increase productivity and improve response time to better serve your customers.

Let’s Get Mobile!  Contact DecisionPoint Systems, Inc. for more information about SmartLOCATE software and how GPS tracking solutions can improve your business.