In our Oct. 21st post we took a closer look at the MobileCare™ offering Device Management.  Today I’d like to provide more information about another component of the MobileCare™ support services suite- Software Support.

Software Support provides ongoing support for custom DecisionPoint applications and ensures that applications function flawlessly and that any problems are resolved quickly.  An annual Software Support contract provides:

• All bug fixes for custom DecisionPoint applications
• Immediate access to the experts at DecisionPoint for help

Software Support will also ensure that your custom application continues to function at its peak when your mobile solution experiences changes or updates.  Download the MobileCare™ Software Support Datasheet and Press Release for more information about this new offering.

Let’s Get Mobile! Contact DecisionPoint Systems, Inc. to learn more about how MobileCare™ Support services can keep your mobile enterprise functioning flawlessly.

In the Sept. 24th post we announced the launch of DecisionPoint’s MobileCare™ support services program.    One component of this new suite is MobileCare™ Device Management.  This new offering helps DecisionPoint customers minimize any potential downtime on their mobile devices by delivering end-user help services via remote control.

Device Management is deployed as Software-as-a-Service (SaaS) and coupled with live support from experienced DecisionPoint personnel.  With the ability to remotely manage devices as though they were right in hand the experts at DecisionPoint can:

• Troubleshoot problems
• Provide software updates
• Provide security updates
• Remotely disable lost or stolen devices
• Re-configure corrupted mobile devices

All while your workforce is out in the field.  DecisionPoint will take the complexity out of managing your mobile devices and leave you to focus on what you do best: running your business.

Over the next few weeks we’ll take a closer look at all of the MobileCare™ offerings, including: Express Depot, Technical Support and Software Support.

For more information about MobileCare™ Device Management you can Download the Datasheet and Press Release.

Contact DecisionPoint Systems, Inc. to learn more about MobileCare Support Services.

Envisioning, designing and building a new enterprise system is very rewarding for many of us.  However, the value of these systems is gained through their continued operation.  For this reason, ongoing support and maintenance is a fundamental aspect of all enterprise systems and as such must be considered early in the process and support strategies must be included in the design process.

Support considerations must take into account all system components (hardware, application software, infrastructure, etc) as well as operational concerns (number of shifts per week, holiday coverage, required uptime levels, etc.). Once the operational requirements are identified, specific support strategies should be designed to minimize the outage of each system component.

When evaluating support options it is beneficial to look for integrated offerings from a single source.  This approach provides the broadest coverage and reduces outage delays due to the transfer of issues from one organization to another. 

Prior to evaluating third party vendors, examine your internal resources to gain an understanding of what you can and cannot do.  For example, many companies can leverage their internal support desk for troubleshooting tier 1 mobile device issues.  However, many of these organizations generally do not have the detailed knowledge to identify and resolve root cause issues, especially if the organization is new to mobile or wireless technologies.  In addition to evaluating your internal skill sets, also evaluate your resource availability as supporting 20 devices is much different than supporting 200 or more.

Contact DecisionPoint Systems, Inc. to learn more about the best support strategies for your enterprise and DecisionPoint’s MobileCare™ Support. 

Last week, DecisionPoint announced the launch of its MobileCare™ support services program, a customized suite of service offerings designed to maximize the value of our customers’ mobile systems.  MobileCare™ offerings include:

• Technical Support: troubleshooting assistance for mobile computing, printing and wireless networking issues.
• Software Support: extend life of your valuable software investment by ensuring your software applications continue to function properly.
• Remote Device Management: remotely troubleshoot problems, provide software and security updates, remotely disable lost or stolen devices and more.
• Express Depot: spare pool of pre-configured mobile devices
• Manufacturer Maintenance: support agreements  from manufacturers offered through DecisionPoint

Click each offering title to go to the offering page on the DecisionPoint website. You can also read the press release here.

Contact DecisionPoint Systems, Inc. to learn more about MobileCare™.