Food Lion, a long-term client with over 1,100 stores, faced a pressing need to replace its aging in-store scanner scales. The existing legacy hardware had been in place for over five years, reaching end-of-life and risking downtime and inefficiencies at checkout. While Food Lion procured new Datalogic Magellan 1500 scanner scales directly from the manufacturer, they needed a trusted partner to ensure seamless deployment across all locations.
Barrier and Impact
The challenge extended beyond simply swapping hardware. Food Lion required:
Large-scale coordination – Hundreds of stores across multiple regions, all requiring timely upgrades without disrupting daily operations.
Specialized technical expertise – The replacement involved precise installation, calibration, and integration with existing POS systems.
Consistency and quality control – National hardware resellers often lacked the robust, reliable field service capabilities needed for such a high-touch, multi-site rollout.
Store familiarity – Many service providers might send in new technicians unfamiliar with store layouts, policies, or procedures, increasing the risk of errors and delays.
The complexity demanded a partner who could deliver consistent, high-quality service at scale, while maintaining close relationships with store staff.
The Solution
The DecisionPoint team managed every step of deployment to ensure devices, software, and systems run optimally—without delays or disruptions. This meant:
Centralized configuration – All Magellan 1500 units were received at the DecisionPoint Greensboro facility, tested, configured, and quality-checked before deployment.
On-site installation – Technicians removed legacy equipment, installed and integrated the new scanners, ensured full functionality, and either redeployed or decommissioned old units.
Continuity of personnel – The technicians, already familiar with Food Lion stores, employees, and processes, handled the rollout, ensuring speed and consistency.
Partnership approach – DecisionPoint is Food Lion’s go-to for deployment and support and relies on our expertise and experience for a smooth journey during the transition.
The Outcome
The project was executed smoothly across the targeted store network, with minimal operational disruption. Key results included:
Seamless transition – No significant downtime at checkout lanes during installation periods.
High-quality installs – Consistent, reliable deployment due to experienced, repeat technicians.
Client trust reinforced – Strengthened Food Lion’s reliance on the company for high-volume, high-quality field services.
Platform for growth – Showcased capability to handle enterprise-scale deployments, opening conversations about expanding into hardware sales and other integrated service offerings.
Key Takeaways
Specialized, repeat technicians can deliver a significantly higher quality of service than ad-hoc contractor models.
Delivering consistent, high-quality field service is critical during large deployments.
Large-scale refresh cycles offer opportunities to expand scope and position for future full-service partnerships.
Amplify Your Operational Edge with DecisionPoint Technologies
Take your deployment from operational headache to business advantage.
End‑to‑End Deployment Excellence – From staging and secure configuration to on-site installation and testing, every step is managed with precision and minimal disruption.
Device Lifecycle & Support – Benefit from comprehensive lifecycle solutions (exchange, repair, RMA, and integrated help desk support), ensuring uptime and reliability.
Secure, Compliant Integrations – Managed services ensure all systems integrate safely into your infrastructure without compromising security or compliance.
Broad Industry Expertise – DPT brings tailored solutions in Enterprise Mobility, Supply Chain Visibility, POS systems, Industrial Automation, Asset Management, and more.
Coast‑to‑Coast Coverage – With facilities and field technicians across North America, support is always within reach.
Ready to transform your next deployment into seamless operational performance? Contact DecisionPoint Technologies today to explore how our managed services can keep your systems running at peak performance.
Food Lion
Industry
Grocery
Retail
Company Size
Regional grocery retailer with over 1,100 stores across 10 states and more than 60,000 associates.
