Digital Transformation Alongside 3PL’s Rapid Growth
The Challenge
Jillamy, a rapidly expanding third-party logistics (3PL) provider, faced growing pains common to fast-scaling organizations. Their paper-based workflows, fragmented device infrastructure, and lack of centralized IT support were creating inefficiencies and limited visibility.
With new facilities coming online, and existing ones in need of modernization, Jillamy needed a future-proof warehouse management and inventory tracking solution.
Barrier and Impact
Several operational and organizational challenges stood in the way:
Multi-site expansion – Each facility had unique systems, hardware, and processes, complicating coordination.
Technology fragmentation – Devices, connectivity, and IT support varied across locations, complicating operations.
Labor pressures – In the midst of workforce shortages, logistics required systems that were simple, intuitive, and supportive of productivity.
These issues created data silos, inconsistent user experiences, and increased the risk of downtime, altogether threatening customer satisfaction and scalability.
The Solution
Jillamy partnered with DecisionPoint Technologies, following the recommendations from both their WMS provider (NetSuite) and device vendor (Zebra Technologies).
DecisionPoint designed and executed a comprehensive transformation plan, connecting people, processes and technology across every location.
Core components of this end-to-end solution included:
Hardware & Device Deployment – Selection, configuration, and rollout across facilities.
Infrastructure Upgrades – Warehouse labeling, connectivity, and mobile device management.
Software & Integration – IntelliTrack® implementation for real-time inventory and asset visibility.
Lifecycle Support – Continuous optimization through GoLive™ deployment services and StayLive™ managed services.
This unified approach eliminated vendor redundancy, increased accountability, and gave Jillamy’s IT team a single, trusted partner for technology management.
The Outcome
The collaboration between Jillamy and DecisionPoint transformed a fragmented environment into a connected, data-driven operation with:
Productivity Gains – Faster warehouse operations with improved mobile device usability and remote troubleshooting.
Operational Visibility – Real-time monitoring of device health, configuration, and usage across all facilities.
IT Efficiency – DecisionPoint managed day-to-day support, freeing Jillamy’s IT staff to focus on strategic growth.
Accuracy Improvements – Digital data capture replace manual processes, reducing error and improving order precision.
Jillamy’s successful transformation earned recognition as Barcoding’s (now DecisionPoint Technologies) 2023 Innovator of the Year, celebrating the measurable improvements in productivity, visibility, and scalability.
Key Takeaway
By partnering with DecisionPoint, Jillamy turned rapid expansion into a competitive advantage. Through unified technology, centralized management, and end-to-end life cycle support, they gained the visibility and control needed to scale confidently
Ready to Build a Smarter, More Scalable Supply Chain?
DecisionPoint helps logistics and 3PL providers modernize operations with connected visibility, seamless scalability, and 24/7 reliability.
Through unified platforms like IntelliTrack® and end-to-end services from GoLive™ to StayLive™, we eliminate complexity so your teams can focus on delivering performance not managing systems.
Let’s strengthen your logistics network from warehouse to delivery. Connect with our experts to start building a more intelligent, future-ready operation today.
Jillamy
Industry
Supply Chain & Logistics
Company Size
Privately owned logistics and transportation company with over 500 employees and multiple distribution and brokerage locations across the United States.
