Frequently Asked Questions

Find quick answers to the most common questions about our solutions, integrations, and partnership approach.
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Explore our most common inquiries about DecisionPoint Technologies, our services, and how we support your enterprise mission.

General Questions

Will this replace my WMS, MES, or ERP System?
IntelliTrack is focused on improving visibility and control—for working ON your business, not IN your business. We help you track the things that matter to your operations. IntelliTrack is
  • NOT a replacement for your WMS or MES that delivers products and services to paying customers
  • NOT a replacement for your ERP system
IntelliTrack is a support for, and/or an extension of, your existing business platforms, for operational efficiency, accuracy, and visibility.
How easy is it to add more seats?

We’re here to scale with you. For the Fixed Assets, Rotational Assets, and Consumable Inventory bundles, extra seats incur an extra license charge. For IT Assets customers, seats are unlimited so new users are easy to add.

What support and services packages are available?

Support is included in the StayLive platform pricing and customers can choose whether they need 8/5 or 24/7 support.

Are there upfront costs or fees?

Yes, there is a one-time GoLive cost to get you set up with your IntelliTrack platform.

What does training cost?

Standard training is included in our solution pricing. Standard training includes access to all IntelliTrack training assets and up to two hours of instructor-led web based product training. Additional training can be included for an extra cost if necessary.

Can you show me a pricing example?

Sure, let’s check out an example!

Let’s say your company is growing and ready to invest in your digital transformation.

Let’s also say you’re a Retail Operations Manager and you need to know specifically how many IT assets (mobile scanners and label printers) you have at the store and how many are out for repair.

Based on this simple criteria, we might recommend starting with two bundles—IT Assets and Rotational Assets.

  • IT Assets would allow you to track and manage all mobile scanners and printers
  • Rotational Assets would allow you to track check outs of the scanners during shift changes

Platform pricing would be based on the number of mobile scanners/printers you would like to track with additional licensing costs for the Rotational Asset functionality.

As a next step, we might recommend pairing this solution with Consumable Inventory to track other critical inventory items that keep the IT assets running like printer cartridges and batteries.

Down the road, we might also recommend adding Fixed Assets so the retailer can begin to track laptops and other assets all in one place.

What if my users don’t adopt the new technology?

We won’t just hand over devices and cross our fingers. Our process starts with setting expectations and setting change management plan. We offer our clients plenty of training options to help, but the real key to user adoption is to involve end users early in the process. The more you build champions along the way, the more likely you’ll have success. While people often fear the change, once they understand the new technology, they love it.

If I stay with the old devices/technology/apps/OS, wouldn’t I save money?

Sorry, but we firmly believe you will not save money and on top of it, you will put your organization at risk for security breaches.

Consider the cost to your organization if you were to get hacked (a real possibility with any old technology): the downtime you’d experience (and potential loss of business) could be catastrophic to your reputation and bottom line. And, organizations that try to keep old technology on board eventually have to fund a much larger, more complex move to new technology.

If I manage my mobile devices in-house, wouldn’t I save money?

We would need to discuss, but in our experience, we’ve found that there are considerable “opportunity costs” when customers keep mobile device lifecycle management in-house. By forming a partnership with Barcoding, your team can stay focused on high-value initiatives, and our team, working as an extension of yours, can use our experience to make mobile lifecycle management as efficient and effective as possible.

My business is unique—how can your team possibly understand all its nuances in order to recommend the right solution?

We’re glad you asked! We believe in building partnerships with our customers. This means that the customer is an active participant, bringing knowledge and ideas to the table.

In addition to our collaboration, learning how you work through direct observation (if possible) and formulating intelligent insights based on our experience and your goals are two things we do better than anyone. Read more about our People, Process, Technology philosophy here.

What technologies can I expect to impact my business in the next few years?

While we don’t prognosticate often, we do believe that all future technologies and innovations will rely on accurate and connected data. Our field of expertise—data capture and mobility—will be the foundation you need to take advantage of things like edge computing, IoT, autonomous vehicles, drones, robots, wearables, etc. Our customers can rely on us to recommend the best new innovations we see in our partner community. Check out our Resource page for a wealth of articles highlighting some of the most practical applications for today’s – and tomorrow’s – technology.

How will my cost structure change if I refresh or upgrade my equipment, applications and/or operating system?

This is a complex question. It depends on the scope of the project, the age of your existing equipment and apps, which OS you’re running, what your future needs are, and how your finance team would like to handle the cost. Our goal is to recommend technology that will deliver an ROI: reducing overall costs by boosting productivity, ensuring accuracy, and reducing waste. There are new financing structures that are also possible to change the cost structure to be more sustainable over the long run.

Should I be moving to Android?

The answer is “probably,” but of course we’d want to know more about your business and situation before giving you a definitive answer. You can read about the reasons many organizations are moving to Android here.

I have aging equipment, applications, and/or operating system. Is it possible to refresh or upgrade without a huge amount of downtime?

There is a transition period when it comes to any change, but Barcoding works hard to craft a solution and a plan that minimizes disruption.

  • We have the largest ecosystem of partners to work with and premier partnerships with the largest of them. This means more resources and technical expertise in terms of planning your implementation
  • Our experience allows us to surface potential issues and prevent them (before they turn into something costly). We’ve been through these types of changes thousands of times before
  • We focus on change management and training to accelerate user onboarding and help ensure that workers eagerly embrace the technology
Is training available?

Yes, training materials are available and videos are accessible on our YouTube channel. Additional training services can be procured if desired.

Technology

Will this replace my WMS, MES, or ERP System?
IntelliTrack is focused on improving visibility and control—for working ON your business, not IN your business. We help you track the things that matter to your operations. IntelliTrack is
  • NOT a replacement for your WMS or MES that delivers products and services to paying customers
  • NOT a replacement for your ERP system
IntelliTrack is a support for, and/or an extension of, your existing business platforms, for operational efficiency, accuracy, and visibility.
How easy is it to add more seats?

We’re here to scale with you. For the Fixed Assets, Rotational Assets, and Consumable Inventory bundles, extra seats incur an extra license charge. For IT Assets customers, seats are unlimited so new users are easy to add.

What support and services packages are available?

Support is included in the StayLive platform pricing and customers can choose whether they need 8/5 or 24/7 support.

Are there upfront costs or fees?

Yes, there is a one-time GoLive cost to get you set up with your IntelliTrack platform.

Services

Will this replace my WMS, MES, or ERP System?
IntelliTrack is focused on improving visibility and control—for working ON your business, not IN your business. We help you track the things that matter to your operations. IntelliTrack is
  • NOT a replacement for your WMS or MES that delivers products and services to paying customers
  • NOT a replacement for your ERP system
IntelliTrack is a support for, and/or an extension of, your existing business platforms, for operational efficiency, accuracy, and visibility.
How easy is it to add more seats?

We’re here to scale with you. For the Fixed Assets, Rotational Assets, and Consumable Inventory bundles, extra seats incur an extra license charge. For IT Assets customers, seats are unlimited so new users are easy to add.

Terms and Conditions

Will this replace my WMS, MES, or ERP System?
IntelliTrack is focused on improving visibility and control—for working ON your business, not IN your business. We help you track the things that matter to your operations. IntelliTrack is
  • NOT a replacement for your WMS or MES that delivers products and services to paying customers
  • NOT a replacement for your ERP system
IntelliTrack is a support for, and/or an extension of, your existing business platforms, for operational efficiency, accuracy, and visibility.
How easy is it to add more seats?

We’re here to scale with you. For the Fixed Assets, Rotational Assets, and Consumable Inventory bundles, extra seats incur an extra license charge. For IT Assets customers, seats are unlimited so new users are easy to add.

What support and services packages are available?

Support is included in the StayLive platform pricing and customers can choose whether they need 8/5 or 24/7 support.

Are there upfront costs or fees?

Yes, there is a one-time GoLive cost to get you set up with your IntelliTrack platform.

What does training cost?

Standard training is included in our solution pricing. Standard training includes access to all IntelliTrack training assets and up to two hours of instructor-led web based product training. Additional training can be included for an extra cost if necessary.

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