We Come to You

DecisionPoint Technologies puts trained technicians on site across North America, so the technology at every one of your locations keeps working.

See our full list of Field Services below.

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Technology at Every Site, Staff at None

The systems your sites run on are spread across hundreds or thousands of locations, and almost none of them have anyone technical on site. When something fails, revenue stops until someone arrives.

  • Trained technicians dispatched to any location in North America
  • One team for installation, maintenance, and everything in between
  • Documented, repeatable execution so every site is finished the same way
  • Full project visibility, with one accountable point of contact

What We Do On Site

Our technicians install it, fix it, survey it, and keep it running. Whatever the technology at your locations, the work at the site is ours.

Field Services

  • Onsite Deployment and Installation
  • New Store Installs, Remodels and Refresh Support
  • Onsite Wireless LAN Survey, Deployment and Troubleshooting
  • Onsite RFID Solution Design, Deployment, Validation and Calibration
  • Onsite Industrial Printer Repair
  • Telematic Solutions Deployment
  • Warehouse Decorating and Calibration
  • Preventative Maintenance
  • Break / Fix and On-Site Maintenance
  • Low Voltage Cabling and Network Infrastructure
  • De-Install and Asset Recovery
  • Tech on Demand

Professional Services

  • Technical Project Management
  • Wireless LAN Design
  • Solutions Requirements Document (SRD) Development
Deployment Services

  • Staging, Provisioning and Kitting
  • MDM Enrollment and Configuration
  • Forward and Reverse Logistics

One Call, Whatever Is Wrong

When a site goes down at three in the morning, it is rarely one thing. It is the network, the cameras, and the registers at once. We take the whole call.

  • Point of sale, network, surveillance, cabling, kiosks and signage handled by the same team
  • Technicians who work both deployments and maintenance, so they know your environment rather than reading about it
  • Parts carried on the van, so a failed device can be replaced on the first visit
  • Project managers and help desk live on the line while a technician is on site
  • 50+ technicians on our own payroll, supported by 1,200+ vetted partner technicians for surge and reach

Because our technicians are in your sites so often, they notice the things they were not called out for.

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The Cable Is Usually the Problem

Installing forty cameras at a site goes badly if the cabling is not right, and cabling is almost always someone else’s contract. We brought it in house.

  • A dedicated low-voltage team pulling cable as part of the same project
  • One vendor fewer to coordinate, and one fewer dependency to wait on
  • Infrastructure standardized across locations rather than varying by contractor
  • Fewer failure points, and better Day 1 performance

It is not glamorous work. It is the work that determines whether everything else installs cleanly.

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Service Programs

Start with a call when something breaks. Move to a schedule when you would rather not wait for one.

Tech On Demand — As-needed smart hands. On-site technical assistance requested through your account team when you need it. This is the entry point, and for many customers the first thing they ever buy.
StoreCare and SiteCare — Proactively scheduled visits to every location across the year, working a set punch list of maintenance, repair and installation tasks. A dedicated coordinator owns the scheduling. StoreCare covers convenience stores and quick service; SiteCare covers branch locations and other sites.
SpareCare — Spare pool management. Advanced exchange and repair-and-return programs run out of our staging centers.

Coverage You Can Count On

Coast to coast, including Canada.

Our Own People
Technicians on our payroll, not a brokered network.
1 +
W2 Technicians
Reach on Demand
Vetted partner technicians for surge and remote coverage.
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Vetted Technicians
Close to Your Sites
Physical locations, coast to coast and into Canada.
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Locations Across North America
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See It in Practice

Work our technicians have done on site.

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Need Broader Support?

The work at the site is one part of it. These are the teams around it.

Professional Services

Expert consulting, best practices, design, and technical services.

Deployment Services

Configuration, implementation, and launch support.

Managed Services

Proactive monitoring, service desk, spare pool management, and asset visibility.

Extend Services

Preventative maintenance, equipment rentals, repair, and sustainability.

Technology at Every Site, and No One to Fix It?

Our technicians cover North America. Tell us where your locations are and we will show you what coverage looks like.
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