Mobile Computer and Barcode Printer Repair Center for On-Site and Depot Repair and Service

Trust DecisionPoint for full-Service on-site and depot repair of your IT equipment to get your operation back up and running with as little downtime as possible. Our nationwide presence and extensive experience with more than 50 OEM hardware manufacturers, operating systems including Microsoft, Apple and Android, and nearly a dozen enterprise mobility management (EMM) solutions, allows us to quickly and efficiently resolve service requests with the most effective solution for your business.

DecisionPoint Manages Repair Services For:

  • Manage spare pool and return Zebra devices to Zebra for factory repair via OnPoint Portal
  • Consumer device repair and maintenance (Apple and Samsung)
  • Mobile phones (Cisco, Apple, Samsung and more)
  • Mobile computers
  • Desktop and laptops
  • Forklift mounted computers
  • Printers
  • Monitors
  • All-in-One computers
  • Touch screen monitors
  • Two-Way radio products
  • Access points
  • Servers and routers
blue glove repairs the printer

The DecisionPoint Difference

The right information, for the right decision, at the right time—the DecisionPoint.

Request Repair

Repair Depot Services

Create a service ticket through the OnPoint service hub and get flexible depot repair services with 3-5 day turnaround, or overnight service if needed.

  • Includes diagnosis and restoration of equipment to an operational state via part replacement, adjustment and/or realignment, software reload, or other action as required.
  • Includes all parts and labor (does not include accessories and non-serialized consumables).
  • Overnight Replacement and Return to Depot agreements available, as well as non-contract Time & Material repair
  • Flat Rate (FR) per incident and Per Unit Per Year (PUPY) payment options
  • Reporting includes Ticket Detail (Submitted, Open, Closed), Due backs, Shipping, and Inventory
  • Custom programs available for product sunsetting, new product deployment, and other special circumstances.

On-Site Repair

DecisionPoint has a nationwide presence and can repair equipment onsite anywhere in the United States.

  • Leverage the OnPoint Services Hub to submit/track service tickets
  • Expertise with more than 50 OEMs
  • Ideal for repairs to large stationary equipment, such as industrial label, laser, and multi-function printers
  • Preventative maintenance to keep your equipment optimized
  • 4-hour, 8-hour and next-day services available

Support

DecisionPoint offers the support your operation needs to free your IT staff from the day-to-day management of technology, so they can devote more focus to strategic initiatives.

  • Overnight spare delivery and management
  • Depot Express to deploy replacements, as needed
  • Application and configuration loaded at time of shipping, so device can be used “out-of-the-box” immediately upon receipt, reducing workflow disruption
  • Warranty management
engineers working on electronics components
call center employee with headset wearing a tie and white shirt

Mobile Device Management (MDM) Help Desk

With expertise in nearly a dozen different enterprise mobility management (EMM) and mobile device management (MDM) solutions, DecisionPoint offers Tier 2 help desk support for Mobile Device Management platforms supporting customers Tier 1 help desks. Services include:

  • Cross platform support of iOS, Windows and Android
  • Multiple EMM solutions supported
  • Configure group policies and push
  • Audit policy compliance
  • Push applications and audit
  • Tier 2 support of moves, adds and changes
  • Reporting (Available per EMM/MDM solution)