Maintenance and Repair Services for Apple, Android, Honeywell, Intermec, Zebra, and Many Others

As a Zebra-Authorized Service provider for printers, DecisionPoint currently manages 20,000+ Zebra printers on-site and in our depot providing great SLA’s and fast turnaround times. We also provide repair and management services for 100,000+ mobile and IT assets for some of the largest retailers, healthcare providers, and logistics companies in the US. We can provide the customized solutions you need no matter where your facilities and locations might be via on-site services or our two depots in Atlanta GA and Irvine, CA.

Our self-service portal, OnPoint, provides the engine to manage your assets no matter how many locations or how many assets you are tasked to manage. Having in-house repair capabilities means we can do all of this while helping you preserve your precious OPEX budget.

We provide electronic repairs for your mobile computers, cell phones, tablets, PCs, and can be challenged to repair just about anything with an on/off switch, such as touch-screen monitors or laser printers. With experience managing repairs for over 50+ OEM’s, DecisionPoint will help diagnose the program and implement solutions ideal for your unique situation. Flexible turn-around times help get you up and running with as little disruption as possible.

When you choose DecisionPoint to manage your repair services, not only are you protecting the investment you have made in technology, but you are gaining a partner who has decades of experience managing and servicing these solutions for some of the largest corporations in the nation. Let us help you design the perfect program to make managing your mobile and IT assets as simple as possible so you can focus on the IT tasks that provide your company with the competitive differentiation that’s vital to success.

Sales and Field Engineering support is available in Central and East time zones from 8:00 am to 5:00 pm.

The DecisionPoint Difference

The right information, for the right decision, at the right time—the DecisionPoint.

Repair Solutions

Zebra Repair

With DecisionPoint, you’ll receive service from technicians experienced in managing the repairs of Zebra desktop and tabletop printers. Whether you need on-site service anywhere in the nation or depot level repair, DecisionPoint’s technicians manage installation, set-up, maintenance contracts, and networking connectivity for Zebra desktop and printer devices, and guarantee that only genuine Zebra parts are used with every repair and service.

Logistics Management

Handling the management of warranties and repairs for the mobile devices in your fleet can be challenging. That’s why DecisionPoint offers repair management for OEMs like Apple, Android, Zebra, Honeywell, payment terminals and more so that you so can concentrate on your operations instead of your operation’s assets. Let DecisionPoint manage the logistics of sending devices to manufacturers, navigating warranties and processing claims, and making sure you have a spares replacement.

Specialty Repair Services

Consult with DecisionPoint for your repair and technical support services. Our expert technicians have years of training and experience that allow DecisionPoint to execute specialty repairs such as board level repair. Our technicians will help diagnose any issues and then provide the best course of action with the least amount of impact to your operation.